Account Manager Supply Chain

Kelly Lyon

***** ******** *** – Marina Del Rey **292 831-***-**** **********@*****.***

Account manager with over five years of sales and management experience in a fast paced, rigorously regulated, and constantly evolving industry. Possesses a proven ability to open and manage accounts, a well documented background of managerial success, and strong negotiation skills that have been honed by working on opposite sides of a B2B market as both seller and buyer. KEY SKILLS

Experienced with multiple POS and

CRM platforms

Inventory Management

Personnel Management

Sales

Account Management

Compliance

Negotiation

Supply Chain Management

Lead Generation

Calm under pressure

Excellent customer service

Telephone etiquette

Communication

Microsoft Office

KEY STRENGTHS

Personable

Adaptable

Articulate

Hard-working

Responsible

Reliable

Consistent

Driven

Creative

EDUCATION

Santa Monica College – Marketing

2023-Present

Oaksterdam University

2016-2017

Monterey Peninsula College

2014-2015

EXPERIENCE

ACCOUNT MANAGER/EXECUTIVE Lumpy’s Flowers Los Angeles Los Angeles, CA February 2023 -- Present

Main point of contact for current and new accounts. Handles inquiries and requests from customers and addresses their needs. Maintains accurate client records. Works with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met. Maintains a thorough understanding of products and service offerings to better upsell and cross-sell to clients. Responsible for coordination of supply chain in relation to customer orders. Responsible for collecting outstanding payments, and keeping track of A&R for current accounts. SALES & MARKETING REPRESENTATIVE Lumio Calabasas Los Angeles, CA February 2022 -- March 2023

Help sell solar energy systems to residential and commercial customers. Evaluate the suitability of each location for solar systems, help create estimates for costs and savings, and answer any questions that customers have. GENERAL MANAGER & PURCHASING CONSULTANT The Artist Tree Beverly Hills Los Angeles, CA March 2021 – January 2023

Responsible for oversight of all store level dispensary operations, including management of assistant managers and department heads. Create systems to drive sales and streamline flow of service to meet revenue goals. Responsible for hiring, firing, and developing team members to meet company expectations. Assist Global Purchasing department in product selection, and supply chain management to ensure success across all Artist Tree locations.

BUYER & INVENTORY MANAGER The Artist Tree West Hollywood West Hollywood, CA November 2019 -- March 2021

Responsible for oversight of all back-of-house operations at high volume retailer. Establish and implement policies, and SOPs. Train, hire/fire, and develop all BOH employees. Responsible for successful execution of purchasing goals, and the monitoring and upkeep of inventory levels. Responsible for the maintenance of vendor relations, and active contribution towards creation and of new brand partnerships. OPERATIONS MANAGER SugarLeaf powered by MedMen Seaside Seaside, CA April 2019 -- November 2019

Work with cross-divisional teams to build consensus on strategic objectives, goals and operational plan. Ensure the store is audit compliant and achieves acceptable scores. Establish and implement operational policies, standards and procedures. Train managers and employees in expected operational standards using appropriate tools Carmel High School

2010-2014

References Available upon request.

such as SOP's, compliance audits, MMM and policy and procedures. Responsible for hiring, firing, and developing team members.

STORE MANAGER/PURCHASING MANAGER SugarLeaf Trading Co. Seaside Seaside, CA February 2018 -- April 2019

SHIFT LEAD Higher Level of Care Castroville

Carmel/Castroville, CA March 2016 – April 2018

GUEST SERVICES AGENT Quail Lodge Resort Carmel-by-the-Sea Carmel Valley, CA August 2015 -- January 2016

BARISTA/SERVER Pebble Beach Co. Pebble Beach

Pebble Beach, CA August 2015/2017 & February 2016

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