Customer Service Social Media
Resume:
Brent T. McNutt
***********@*****.***
**** ****** ***. ** *******, AL
OBJECTIVE
To be challenged and to experience continued growth in my areas of expertise: 1) Management 2)
Supervising 3) Sales Leading 4) Customer Service 5) Sales QUALIFICATIONS SUMMARY
I have 4+ years of supervisor related work experience. I have the proven ability to simultaneously manage several multitasking projects. I maintain an “attention to detail” level of thought to ascertain vital information to be assisted in the best decision-making process. My understanding of customer service, along with a positive and outgoing attitude, enables me to skillfully and confidently interact with clients, putting them at ease to meet their needs or to help resolve a potential problem. The years of working in the medical field has enhanced my ability to respond quickly as well as calmly in emergencies. I’m trained to exceed expectations in all aspects of but not limited to: hospital settings, management, leading sales, customer service, and sales.
PROFESSIONAL EXPERIENCE
Beltline Motors and Car Audio of Decatur, AL October 2021-Present Marketing and Social Media Strategist
• Strategist over all social media business platforms such as: Facebook, Snapchat, Instagram, and TikTok.
• Helping develop business ideas and practices to utilize productivity.
• Seeking out new businesses to use our company and services over our competitors.
• Promoting new products weekly through social media.
• Meeting new leads and targeting goals for monthly and quarterly sales analysis reports.
• Helping give great customer service to our customers through direct sales. Professional Career
Shottenkirk Honda of Decatur of Decatur, AL July 2023-Present Sales Consultant
• Providing excellent customer service to customers.
• Staying up to date on new inventory as well as new technology within the car industry.
• Negotiating deals as well as finalizing any documents needed for closing deals.
• Helping to build trust as well as long-lasting relationships with customers in order to earn their business.
• Promoting and marketing new vehicles.
• Teaching customers about their vehicle technology. Decatur Morgan West of Decatur, AL October 2022-July 2023 Pysch Tech and CNA
• Monitoring patients at any location throughout the facility.
• Providing great patient care to all patients and their visitors.
• Engaging with patients to ensure their health is top priority.
• Observing and keeping a “detailed” approach to any changes mentally or physically to any that is under my observation.
• Building lasting relationships with my patients as well as their families.
• Taking and recording vital signs as well as documenting behaviors daily to ensure top care with Psychiatrist's.
Beltline Car Audio, Motor, and Golf of Decatur, AL October 2021-May 2022 Director of Marketing
• Helping customers with any questions or concerns they have on products.
• Staying up to date on new technology.
• Providing excellent customer service.
• Helping to build business to business relationships.
• Creating and documenting new, current, or present projects.
• Creating new content whether by pictures, videos, v-blog, and uploading on all social media accounts.
• Creating and maintaining all social media accounts as well as promoting our business and what we offer within the communities.
• Keeping a detail approach to how our marketing campaigns do strategically throughout North Alabama as well as our target audiences. Bramlett Buick and GMC of Decatur, AL February 2021-October 2022 Sales Consultant
• Selling new and used vehicles.
• Helping to build trust and lasting relationships with my customers.
• Meeting personal and business sales goals monthly.
• Teaching customers about new or used vehicle technology as well as addressing any concerns of any kind in order to minimize buyer's remorse.
• Promoting new vehicles on social media to gain more traffic for the business. Aeropostale of Decatur, AL June 2013-October 2013
Operations Manager/Sales Lead
• Making deposits.
• Opening and closing the store.
• Managing associates and helping coach them to company standards and policies.
• Conducting audits on a monthly basis.
• Filing paperwork and keeping files and news updated.
• Helping customers and ensuring great customer service. Kohl’s of Decatur, AL January 2013-June 2013
Men’s Specialist
• Helping customers with finding items they are looking for while providing exceptional customer service.
• Organizing and maintaining a clean work environment.
• Handling customer’s causes and concerns.
• Meeting with E3’s (Managers) to go over new planograms.
• Merchandising and promoting new products.
COMPUTER EXPERIENCE
Operating Systems- Windows XP, Windows Vista
Program Management- Microsoft Word, PowerPoint, and Excel EDUCATION
High School
East Lawrence High School, 2005
Calhoun Community College
60+ Credit hours
University of North Alabama
Junior at UNA
Majoring in International Marketing with a minor in Economics
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