Office Manager Customer Service
Resume:
Laura
Hitt Office Manager
Clinton Township, MI
*************@*****.***
Highly organized and detail-oriented Office Manager with over 16 years of experience in administrative support and team management. Skilled in coordinating office operations, maintaining efficient workflows, and ensuring excellent customer service. Proven ability to lead and motivate teams, manage budgets, and implement effective policies and procedures. Strong communication and interpersonal skills, with a track record of building positive relationships with clients, vendors, and colleagues. Seeking a challenging and rewarding role in a dynamic, diverse and fast-paced work environment. Professional Skills:
● Customer Service / Client Relations
● Data Entry
● Accounts Payables & Receivables
● Bank Depositing
● Executive Management / Support
● Database Administration
● Scheduling & Documentation
● Policy & Procedure Management
● Project Management
● Insurance Eligibility Verifications
● Event Planning
● Intern Training
Software Skills:
● Microsoft Office 365
Zoom & Google Meet
● Ethomas Medical Software
● NextStep Electronic Medical Records (EMR) Software
● Polaris
● Dynix
● SIRSI
Experience:
Office Manager / Wentworth and Associates, PC
11/2007 – 03/2024, UTICA, MI
● Provides various administrative support functions.
● Works directly with staff members and clientele, ensuring satisfaction.
● Main source for receiving intakes and processing call data.
● Handling all Health and Safety procedure requirements and policies.
● Recipient Rights Advisor/Privacy Officer for staff and clients.
● Prepares written reports and correspondence.
● Operates office equipment, phone system, fax, copiers, etc.
● Conducts various administrative duties for President/CEO, Business Manager, and Clinical Director, as requested.
● Retrieves and distributes mail accordingly.
● Manages incoming client payments and bank deposits on a daily/weekly basis.
● Oversees office supplies and marketing materials, ensuring best pricing and cost awareness for the practice.
● Manages all aspects of the client intake process, speaking with clients directly.
● Coordinates client insurance benefits with billing, updating information on a daily basis via a shared drive.
● Ensures all data is accurately entered in NextStep electronic medical records (EMR) system.
● Ensures all processes and procedures are adhered to and communicated to staff regarding health and safety. This includes staying current on any Covid-19 protocols (and/or other health crisis procedures, rules, and directions throughout the office).
● Conducts all health and safety drills.
Library Assistant / Clinton-Macomb Public Library
1995 – 2007, CLINTON TOWNSHIP, MI
● Maintained library records and reports.
● Interacted with community issuing library cards and provided reference information/assistance, as needed.
● Collected payments for overdue, lost, or damaged materials.
● Cataloged Serial Collection using library systems such as Polaris, SIRSI, and Dynix.
● Managed circulation of library inventory.
Education:
University of Wisconsin-Milwaukee/Waukesha Area Technical College Volunteer & Leadership Experience:
● Teen Bible Study Assistant
● Divorce Recovery Leader
● Stephen’s Ministry Counselor
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