Customer Service Phlebotomist Technician
Resume:
Candance Freeman
Vinemont, AL *****
************@*****.***
Authorized to work in the US for any employer
Work Experience
Phlebotomist Technician
Medpro Mobile LLC-Alabama
Present
Serves patients by identifying the best method for retrieving blood samples and other specimens, preparing specimens for laboratory testing, and performing screening procedures. Verifies test requisitions by comparing information with nursing station log and bringing discrepancies to the attention of unit personnel.
Verifies patient identification and explains sampling procedures to patients. Obtains blood specimens by performing venipunctures and finger sticks. Maintains specimen integrity by using aseptic technique, following department procedures, and observing isolation procedures.
Collects therapeutic drug-monitoring assays by collaborating with nursing personnel to ensure appropriate drug dose to collection time.
Tracks collected specimens by initialing, dating, and noting times of collection and maintaining daily tallies of collections performed.
Monitors glucose levels by performing bedside glucose tests, recording results, and reporting results to unit nurse-manager.
Performs bleeding-times tests by entering results to the computer and notifying pathologist of results falling outside normal ranges.
Maintains quality results by following department procedures and testing schedule, recording results in the quality-control log, and identifying and reporting needed changes. Maintains safe, secure, and healthy work environment by following standards and procedures and complying with legal regulations.
Resolves unusual test orders by contacting the physician, pathologist, nursing station, or reference laboratory, referring unresolved orders back to the originator for further clarification, and notifying supervisor of unresolved orders.
Updates job knowledge by participating in educational opportunities, reading professional publications, and participating in professional organizations.
Serves and protects the hospital or healthcare facility community by adhering to professional standards, institutional policies and procedures, federal, state, and local requirements, and Joint Commission on Accreditation of Healthcare Organizations (JCAHO). Reassures patients who are nervous about sampling procedures and applies dressings to wounds created by blood draws.
Updates patient records.
Maintains an organized and clean workspace.
Phlebotomist
Core Diagnostic Laboratories-Birmingham, AL
November 2023 to February 2024
• Perform blood collections by venipuncture and capillary techniques for all age groups
• Collect specimens for drug screens, paternity tests, alcohol tests etc.
• Perform data entry of patient information in an accurate and timely manner
• Process billing information
• Prepare all collected specimens for testing and analysis
• Maintain patient and specimen information logs
• Provide superior customer service to all patients
• Administrative and clerical duties as necessary
• Travel to additional sites when needed
Phlebotomist Technician
LifeSouth Community Blood Centers-Decatur, AL
July 2023 to July 2023
• Perform phlebotomies and collect blood from donors according to LifeSouth Standard Operating Procedure (SOP)
• Collect blood using automated instruments (once trained)
• Register donors for blood collection in the LifeSouth computer system (IBBIS)
• Determine donor eligibility based on the results of the donor interview and physical process
• Accurately identify donors in every step of the donation process
• Assist in recruitment, tele-recruitment and rescheduling of donors
• Convert donors to automated technology (apheresis) when appropriate
• Provide the highest level of customer service to both internal and external customers Assistant Manager
Cash Express, LLC-Hartselle, AL
April 2023 to April 2023
• Managed store operations
• Managed opening and closing store
• Managed nightly financial totals
• Acted as customer service representative
• Handled and submitted incoming sales calls
• Managed daily reports of transactions
• Rearranged and detailed store merchandise according to company standards
• Enforced company policies and procedures
• Recruited and interviewed potential candidates
• Supervised clerks, associates and team members
• Promoted to Assistant Store Manager
• Made bank deposits and money orders on behalf of Business manager
• Opened and closed store
• Oversaw day to day store operations
• Coordinated, arranged and led sales calls
• Provided excellent customer service to all client in a timely manner
• Managed daily reports of transactions
• Designed and ordered all incoming and outgoing inventory, merchandise and advertisements for customers
• Enforced company policies and procedures
Customer Service Representative
Sequence Health-Cullman, AL
February 2023 to March 2023
• Use computers for various applications, such as database management or word processing
• Provide documentation and information for customers and contractors
• Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
• Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material
• Develop and review service plans in consultation with clients and perform follow-ups assessing the quantity and quality of services provided
• Maintain case history records and prepare reports
• Provided assistance to clients
• Answered phone and assisted clients and Patients with changes
• Created customer appointments
• Scheduled reservations for customers
• Maintained up-to-date knowledge of customer accounts
• Explained products and benefits
• Provided excellent technical support
• Answer telephone promptly and in a polite and professional manner
• Obtain and enter accurate demographic information into electronic medical record
• Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization
• Seeks and supports changes in call flow processes and communication services. Suggests improvements and participates in organized efforts to improve service levels
• Meets and exceeds call volume standards
• Adheres to all HIPAA policies
• Adheres to all Sequence Health policies
• Direct calls to other departments as needed
• Use sound judgment in handling calls, especially with upset patients
• Understanding of when to escalate calls to physicians/practice manager/triage nurse
• Make reminder calls as requested
• Make calls to reschedule appointments when necessary
• Provide assistance with call backs and other projects as call volume permits
• Other reasonably related duties as assigned by supervisor or manager
• Managed customer accounts
• Greeted customers
• Conducted customer service surveys
• Resolved customer issues
• Booked appointments for clients
• Worked in the inbound call center
• Collected and documented orders
• Responded to inquiries and issues
• Assisted customers with a warm and professional attitude
• Assisted customers with questions
• Kept records of customer complaints
• Handled emails, inbound calls, and outbound calls
• Booked appointments
• Managed customer accounts
• Performed data entry for customer information
• Interacted with customers through live chat
Construction Worker
Drinkard Drywall-Birmingham, AL
January 2022 to January 2023
• Preparing materials, tools, and equipment at the construction site
• Consult team leaders and manager on construction plans
• Follow instructions and use tools and equipment to complete daily tasks
• Adhere to all health and safety regulations when operating equipment
• Complete all assigned tasks in a timely and efficient manner
• Provide assistance to contractors (i.e., electricians, painters) as needed
• Clean and clear debris and hazardous materials
• Ensure construction equipment and tools are cleaned and stored properly
• Help team members and superiors in construction projects
• Demolish buildings in compliance with provided instructions
• Assemble and apply construction materials
• Smooth and level new concrete
• Clean out the site as necessary
• Offload and transport construction materials
• Demolish old structures and prepare the site for construction
• Place safety traffic signals to ensure safety
• Adhere to safety laws and regulations
• Provided data on materials and information
• Prepared and layer flooring from hardwood to laminate
• Build various constructions from porches to buildings Construction Worker
Smith Construction-Vinemont, AL
January 2020 to January 2023
• Preparing materials, tools, and equipment at the construction site
• Consult team leaders and manager on construction plans
• Follow instructions and use tools and equipment to complete daily tasks
• Adhere to all health and safety regulations when operating equipment
• Complete all assigned tasks in a timely and efficient manner
• Provide assistance to contractors (i.e., craft workers, electricians, painters) as needed
• Clean and clear debris and hazardous materials
• Ensure construction equipment and tools are cleaned and stored properly
• Help team members and superiors in construction projects
• Demolish buildings in compliance with provided instructions
• Assemble and apply construction materials
• Smooth and level new concrete
• Clean out the site as necessary
• Offload and transport construction materials
• Demolish old structures and prepare the site for construction
• Place safety traffic signals to ensure safety
• Adhere to safety laws and regulations
• Provided data on materials and information
• Prepared and layer flooring from hardwood to laminate
• Build various constructions from porches to buildings Executive Administrative Assistant
Mcclellan-Cullman, AL
November 2014 to February 2015
• Use computers for various applications, such as database management or word processing
• Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll
• Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
• Collect and deposit money into accounts, disburse funds from cash accounts, to pay bills r invoices, keep records of collections and disbursements, and ensure accounts are balanced
• Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material
• General office administration including filing, faxing, scheduling and placing orders
• Supervised office management
• Provided administrative support for Supervisor
• Answered multiple phone lines
• Utilized Microsoft Office Suite
• Coordinated meetings for Supervisor Manger
• Maintained a contact list for Supervisor
• Managed records for office
• Checked and processed client account information
• Prepared and distributed Various reports weekly
• Prepared and submitted travel expenses
• Maintained office supply inventory
Youth Advocate
Youth Advocate Programs, Inc.-Cullman, AL
October 2013 to January 2015
• Place children in foster or adoptive homes, institutions, or medical treatment centers
• Maintain case history records and prepare reports
• Interview clients individually, in families, or in groups, assessing their situations, capabilities, and problems to determine what services are required to meet their need
• Develop and review service plans in consultation with clients and perform follow-ups assessing the quantity and quality of services provided
• Conduct social research
• Maintained relationships with DHR (child services) and DOA
• Transported clients
Teacher Assistant
Community Action Partnership of North Alabama-Decatur, AL April 2007 to May 2013
• Instruct children in activities designed to promote social, physical, and intellectual growth in young children.
• Maintained daily paperwork.
• Used various computer programs such as, but not limited to, Microsoft Word, Power Point, some Access, some Excel, email, and basic computer use.
• Maintained files and met daycare licensing, as well as federal requirements and policies and procedures of agency.
• Maintained records and confidentiality
Education
Associate's degree in Liberal Arts & Sciences
George C Wallace State Community College-Hanceville - Hanceville, AL December 2023 to May 2024
HIGH SCHOOL DIPLOMA
VINEMONT HIGH SCHOOL - Vinemont, AL
August 2003 to May 2007
Skills
• Outlook
• Administrative Assistant
• Receptionist
• Payroll
• Accounts Payable
• Word
• Microsoft Office
• Billing
• MS Office
• Microsoft Excel
• Data Entry
• Scheduling
• Filing
• Customer Service (8 years)
• Excel
• Lotus Notes (Less than 1 year)
• Leadership
• Windows
• Word Processing
• Curriculum Development
• Teaching
• Office Management
• Classroom Management
• Early Childhood Education
• Microsoft Powerpoint
• Event Planning
• Experience with Children
• Clerical Experience
• Accounts Receivable
• Technical Support
• Slack (Less than 1 year)
• HIPAA
• Multi-line Phone Systems
• Live Chat
• Recruiting (1 year)
• Childcare
• Management
• Help Desk
• English
• Cash handling (4 years)
• Management (6 years)
• Toddler Care
• Quality Assurance
• Merchandising
• Interviewing
• Customer service
• Driving
• Specimen collection / processing
• Front desk
• Customer relationship management
• Quality assurance
• Leadership
• Computer networking
• Data collection
• Hospitality
• Analysis skills
• Office management
• HIPAA
• Accounts payable
• Recruiting
• Construction
• Account management
• Clerical experience
• Windows
• Budgeting
• Phlebotomy
• Blood sampling
• Communication skills
• Documentation review
• Payroll
• Accounts receivable
• Teaching
• Classroom management
• Help desk
• Supervising experience
• Basic math
• Microsoft Office
• Computer skills
• Organizational skills
• Cash register
• Relationship management
• Interviewing
• Public relations
• Human resources
• Clinic
• Customer support
• Marketing
• Venipuncture
• Medical Records
• Employee Orientation
• Medical Office Experience
• Minister (10+ years)
• Patient monitoring
Awards
Certificate of completion of phlebotomy
2023
Completion of the 20hr classes of phlebotomy
Presidential Certificate of National Society of Leaders and Success March 2024
Certifications and Licenses
Driver's License
BLS Certification
July 2022 to July 2024
CPR Certification
Ordination Credentials
Present
Christian Global Outreach Ministries #163073
Assessments
Management & leadership skills: Impact & influence — Proficient July 2023
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Recruiting — Proficient
May 2023
Managing the candidate sourcing and selection process Full results: Proficient
Analyzing data — Proficient
July 2023
Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: Proficient
Delivery driver — Proficient
April 2023
Interpreting instructions or signs and solving problems Full results: Proficient
Retail customer service — Proficient
July 2023
Responding to customer situations in a retail setting Full results: Proficient
Call center customer service — Proficient
February 2023
Demonstrating customer service skills in a call center setting Full results: Proficient
Management & leadership skills: Planning & execution — Proficient July 2023
Planning and managing resources to accomplish organizational goals Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient July 2023
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Work style: Reliability — Proficient
September 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer service — Proficient
September 2023
Identifying and resolving common customer issues
Full results: Proficient
Attention to detail — Proficient
September 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Administrative assistant/receptionist — Proficient January 2023
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Warehouse safety — Proficient
September 2023
Using safe practices in a warehouse setting
Full results: Proficient
Customer focus & orientation — Proficient
September 2023
Responding to customer situations with sensitivity Full results: Proficient
Administrative support professional fit — Proficient February 2023
Measures the traits that are important for successful administrative support professionals Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Groups
National Society of Leadership and Success
March 2024 to Present
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