Customer Service Search Engine

Maxx Diamond

*** ****** **** **********, ** ***** : 361-***-**** email: ***********@*****.***

Summary

A high energy sales professional, customer service, tax professional, Internet marketer and webmaster.

Experienced in Sales, Sales Management, Accounting Software, Trade Show Operations, Website Management, Internet Marketing and Tax Preparation

Subsurface geological modeling and seismic processing software

Business Intelligence and Loss Prevention software

Mass storage devices

Digital image processing systems

eCommerce payment systems

Network and asset management and administration software Areas of expertise include:

Direct selling to c-level executives using proven and industry accepted methodologies (Selling to VITO, Visionary Selling, Question-Based Selling, Solution Selling, SPIN Selling);

Generation of $10,000 to over $1,000,000 per sale.

Recruitment, training and management of global channel partners.

Design and implementation of lead management processes and client tracking systems.

Management and coordination of trade shows.

Joomla and WordPress Content Management Systems.

Creation of Content Management/Marketing Systems (Salesforce, Goldmine, Act, Telemagic, SalesLogix)

Website Marketing using MailChimp, iContact, Constant Contact, etc.

Microsoft Word, Excel, PowerPoint, Publisher.

Search Engine Optimization, Search Engine Marketing, Blogging

Director of Customer Support and Operations Staff

Customer Service

Experience

2016-2024

HR Block – Master Tax Advisor and Enrolled Agent

Worked with individuals and small businesses for the preparation and advice for all tax matters. 2008 – 2016

River City Marketing - Business Development Mgr and Webmaster Manage 4 websites for largest golf car dealer in the U.S. (www.missiongolfcars.com, www.golfcarsetc.com, www.corpuschristigolfcars.com, www.golfcarsofaustin.com) Search Engine Optimization, Search Engine Marketing, Blog Authoring utilizing Joomla. Currently looking at WordPress to determine if these sites will remain in Joomla or migrate to WordPress. Utilized

'best practices' SEO (search engine optimization) procedures to get all four sites at or near the top of SERP (search engine results page).

2004 – 2008

Dresser Wayne, Inc. (Division of Dresser, Inc.).

Manager, Sales Planning

Responsible for the sales of operational management software (ERP) to the Convenience store industry. Product consists of a wide range of Business Intelligence and Loss Prevention modules.

2001-2004

Pixel Magic, Inc.- San Marcos, TX

Independent Retail Solutions Sales Manager

Responsible for selling digital imaging software/hardware to c-level executives from major retail chains including Eckerd’s, Kroger, Walgreen’s, and Cendant.

Sales range from $100K - $2MM.

Exceeded revenue quota in 2002 and currently at over 100% of quota for 2003. 2000 – 2001

Telelogic/Continuus Software - Irvine, CA

Territory Manager

Sold eAsset management software to ISVs, embedded software firms, IT divisions of financial organizations, military organizations, and aerospace companies.

Opened sales office in Austin for Irvine, CA based firm.

Sold to C-Level executives and middle management at companies of all sizes.

Achieved and exceeded quota of $1MM.

Company was acquired and most of the executives, senior management, and sales staff were laid off.

1997 – 2000

Globeset, Inc. - Austin, TX

Sales Director

Sold eCommerce payment system software to global financial institutions, portals, ISPs, CSPs, and merchant and consumer aggregators.

Exceeded annual quotas of $1.5MM.

Named Salesperson of the year in 1998.

Identified and recruited North American channel partners (OEMs and resellers). Company ceased operations after failing to raise a final round of necessary capital. 1996 – 1997

Chisholm Technologies - Austin, TX

Regional Account Manager

Sold network management software to Fortune 500 companies.

Exceeded annual quota of $750K

A California firm purchased the company and I was offered an account management position located in California. I instead chose to move to the position at GlobeSet. 1995 – 1996

Dallas Digital - Dallas, TX

Regional Account Manager

Sold mass storage devices, image processing systems, and optical jukeboxes through a channel network.

Exceeded annual quota of $550K

Opened up the Austin office for the Dallas-based firm.

Recruited, trained, managed and provided sales support to the company’s central Texas based VARs and OEMs.

Sales of various storage devices, RAID systems, jukeboxes, memory, etc. 1985 – 1995

GeoQuest/Schlumberger - Austin & Houston, TX

Senior Account Manager and Acting Sales Manager

Sold subsurface geological modeling and seismic processing software to major and independent oil companies, governing organizations and universities throughout North, Central and South America.

For 10 years consistently met or exceeded $1MM+ annual sales quotas.

Identified, recruited, trained and managed all resellers in a territory consisting of North, Central and South America.

Managed the product group’s participation in national and international trade shows, sales seminars, user group meetings and other field-based sales events. Education

University of Houston

BS in Mathematics, minor in Computer Science. 3.11 GPA (out of 4.0) References

Available upon request

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