Office Manager Customer Service
Resume:
Tonyala McCray
Indianola, MS *****
*************@*****.***
Attentive individual offering over 10 years working as Shift Leader for Warehouse and Retail organization. Focused and skilled in employee oversight, mentoring, and making process improvements. Manage team needs with a proactive approach. Well organized in planning schedules and workflows to accomplish objectives. Hardworking, encouraging, and reliable.
#readytowork
Authorized to work in the US for any employer
Work Experience
Assembler/Packer
Milwaukee Tool-Greenwood, MS
June 2022 to Present
Assemble blade packs and seal them on a RF station to be sold to stores. Office Manager
McCray Transportation LLC-Indianola, MS
May 2017 to Present
Created communication strategies to meet client objectives. Contacted Brokers in sales territory to set up appointments. Completed all timesheets, traceability forms, and documentation on time. Completed all company insurance renewals including property, general liability, cargo, and aviation. Created and process invoices on a daily basis. Provide daily loads to Owner Operators. Assistant Manager
Dirt Cheap-Greenwood, MS
February 2020 to June 2022
Trained and Supervised hourly employees, made weekly schedule, contribute to hiring new employees, open and close the store, went to the bank for change, put out freight, participated in inventory counts and manage the store daily.
• Managed a group of team members and associates
Department Manager
Wamart Supercenter-Indianola, MS
February 2011 to May 2017
Trained newly hired employees by explaining job responsibilities and overseeing task prioritization. Supported management in operational improvements and resolution of attendance problems to deliver top-notch customer service. Protected company reputation and built a loyal client base by working relentlessly to resolve problems and improve customer satisfaction. Followed district protocols in handling and resolving disciplinary issues. Conducted morning audits to check the store for proper signage and to determine shelves requiring additional inventory. Repack Supervisor
Dollar General- Distribution Center Indianola, Ms-Indianola, MS April 1999 to May 2010
Trained newly hired employees by explaining and demonstrating job responsibilities. Maintain KRONOS reporting. Developed lesson plans designed to improve proficiency in Inbound Repack Department. Notifies WMS personnel regarding shutdowns or other WMS failures. Conducted weekly and monthly staffing reviews with Inbound/Outbound Mangers. Partners with Training Department to monitor new employee development tracking. Performs counseling sessions and is empowered to dismiss employees in an applicable situation.
Education
High school diploma
Gentry High School - Indianola, MS
September 1986 to May 1988
Skills
• Computer Skills (10+ years)
• Clerical Experience
• Payroll
• Computer Literacy
• Supervising experience
• Supervising experience
• Customer service
• Payroll
• Office management
• Assembly
• Leadership
• Inventory control
• Microsoft Outlook
• Kronos
• Management
• Cash handling
• Communication skills
• Organizational skills
• Time management
Additional Information
Knowledgeable and Proficiency MS Word and MS Excel.
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