Front Desk Receptionist

Phyllis Touy

209-***-**** **********@*****.*** Stockton, CA 95201

SUMMARY

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

SKILLS

Oral and writing communication

Listening skills

Call routing

Team collaboration

Correspondence typing

Cash transactions

Administrative skills

Customer assistance and interaction

Appointment confirmation

Email and telephone decorum

EXPERIENCE

Front Desk Receptionist, Antionette Geiszler, CPA, February 2023-Current Stockton, CA

Received incoming calls and coordinated with staff to fulfill customer requests. Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.

Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.

Greeted visitors to provide information and direct to appropriate personnel. Preserved office security by following safety procedures and controlling access via reception desk.

Scheduled appointments and maintained and updated appointment calendars. Monitored reception area to provide consistently safe, hazard-free environment for customers. Protected clients' rights by maintaining confidentiality of personal and financial information. Transmitted information or documents to customers through email, mailings or facsimile machine.

Supplied callers with office address and directions, employee email addresses and phone extensions.

Office Administrator, Boon's Heating & Air, August 2017-February 2023 Stockton, CA

Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.

Replenished office supplies, placing new orders for restocking to maintain inventory. Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.

Processed financial documents, contracts, expense reports and invoices. Collaborated with administrative support to oversee calendars and prioritize meetings and appointments.

EDUCATION AND TRAINING

GED

Right Track Center, Stockton CA October 2003

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