Service Representative Customer
Resume:
Alexandra Rodriguez
Customer Service Representative w/ over 15 years Experience In The Healthcare Industry Miami, FL 33126
**********************@*****.***
I’ve learned that if you are meant to and have the drive and passion to be apart of a certain field of work, nothing can take that away. Challenges should be welcomed when working in the healthcare field because there is always something new to learn.
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
US Medical Supply-Doral, FL
November 2018 to June 2020
Working at US Medical Supply is the complete opposite of what I am used to doing and applying myself to. I am on the opposite side of what i have always done. On a daily basis I answer between 120 and 300 calls per day that all included but are not limited to, Customer/ Member support
Verifying patient information Running eligibility for Medicare patients Updating patients account Submitting prescription requests Pharmacy knowledge Use medical terminology on a daily basis Assist patients with trouble shooting
Assist patients with diabetic, CGM, CPAP and catheters supplies. Associate representative
Molina Healthcare-Miami, FL
September 2017 to October 2018
At Molina Healthcare I was an associate representative at the Florida member and provider contact center. My job consisted of many different duties like inbound calls, assisting members and providers the best I could. If I was ever in a position where I wasn’t 100% sure on my answer to our members, I would immediately reach out to my TL. My job includes but is not limited to verifying eligibility,
changing PCP,
demographic changes,
I. D cards request,
authorization status
contacting pharmacies.
Customer Service Representative/acct specialist
Inktel Contact Center Solutions-Doral, FL
May 2017 to September 2017
Order entry, cca, acct specialist.
Server
Chili's bar and grills-Miami, FL
October 2016 to April 2017
Server
Carrabba's Italian Grill
February 2015 to September 2016
Member Service Representative
WellCare
May 2009 to January 2010
Switchboard Operator/Receptionist
Florida Orthopaedic Institute
October 2005 to April 2009
Education
Job corps
High school diploma or GED
Skills
• Strong organizational skills, active listening skills, courteous demeanor, sharp problem solver, energetic work attitude (10+ years)
• Customer Service (10+ years)
• Call Center (10+ years)
• Bilingual (10+ years)
• Customer Care
• CSR
• Customer Support
• Microsoft Excel
• Microsoft Word
• DME (2 years)
• Order Entry
• Medical Terminology
• Multi-line Phone Systems
• Insurance Verification (10+ years)
• Medical Records
• Medical Billing
• EMR Systems
• 10 Key Data Entry
• Spanish
• Front desk
• Behavioral health
• Medical Office Experience
• CPT Coding
• Medical Coding
• Laboratory Experience
• Medical Scheduling
• Typing
• English (10+ years)
• 10 key calculator
• Multilingual
• Microsoft Office
• VPN
• Windows
• E-commerce
• CRM software
• Phone etiquette
• Computer Networking
• Hotel experience
• Software Troubleshooting
• Help Desk
• Network Support
• HIPAA
• Remote Access Software
• Active Directory
• Presentation skills
• Order entry
• CRM software
• Typing
• Help desk
• Remote access software
• Microsoft Access
• Communication skills
• Organizational skills
• Time management
Certifications and Licenses
Food Handler Certification
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