Customer Service Data Entry
Resume:
Jeanne Taggert
Batavia, NY ****0
**********@*****.***
OBJECTIVE: Seeking a clerical/office position where I can utilize my skills and abilities
SKILLS/QUALIFICATIONS:
Customer service
Microsoft Word/Excel
Employee scheduling
Supervisory experience
Multi-Line phone system
Data Entry
Typing
Collections
Medical Terminology
Reception
EMPLOYMENT EXPERIENCE/DUTIES:
Collections/Customer Service/Supervisory
Arrange for debt repayment and establish schedules based on customer’s financial situations
Locate and notify customers of delinquent accounts by mail or telephone
Confer with customers by telephone to determine reasons for overdue payments
Locate and monitor overdue accounts, using computers and automated systems
Record information about financial status of customers and status of collections efforts
Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors
Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers
Responsible for training, monitoring productivity of the team and scheduling
Completing call reviews with the team and make recommendations for improvement
WORK HISTORY:
Family Advocate
2017-present
Community Action/Head Start
Batavia, NY
Senior Collector 2012-2017
Premiere Credit of North America Batavia, NY
EDUCATION:
Genesee Community College 2010-2012
Coursework in Human Services Batavia, NY
Batavia High School Graduated/2000
High School Diploma Batavia, NY
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