Customer Service A Manager
Resume:
KELLY EHMKE
PROFESSIONAL SUMMARY
To obtain a Manager Position within a restaurant environment.
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints, and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high- volume environments.
WORK HISTORY
Server/ Bartender, 04/2018 - 04/2020
Hall of Fame Sports Grill
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Maintained order efficiency and accuracy through clear communication with kitchen staff.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Served food and beverages promptly with focused attention to customer needs.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Mixed unique and interesting cocktails for customers, including bar specials.
• Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Duncan, SC 29334
**********@*****.***
SKILLS
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• Daily Specials Memorization
• Safe Food Handling
• Guest Relations Management
• Beverage Preparation
• Guest Engagement
• Order Management
Kitchen support, 09/2015 - 08/2018
Greenville County School Systems
• Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
• Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
• Processed payments for orders and provided customers with change.
• Delivered exceptional guest experiences through attentive service and quick response to issues.
• Monitored food and beverage supplies, assisting with restocking when needed.
• Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
• Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
• Cooked food per recipe requirements in large batches for routine school breakfasts, lunches, and special events.
• Served food according to temperature, safety, and presentation guidelines.
EDUCATION
Associate of Applied Science, Management, Expected in 05/2024 Greenville Technical College - Greenville, SC
Certificate of Applied Science, Human Resource Management, Expected in 05/2024
Greenville Technical College - Greenville, SC
Certificate of Applied Science, Small Business
Management/Entrepreneurship, Expected in 05/2024
Greenville Technical College - Greenville, SC
CERTIFICATIONS
• ServSafe Certified with Greenville County - Expires April 2025
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