Customer Service Coordinator

DARLENE HALSEY

302-***-****

*********@*******.***

WILMINGTON, DE 19808

SUMMARY

Diligent Customer Service Coordinator with over 21 years of experience maintaining seamless business and customer operations. Extensive history in fostering customers needs regarding scheduling and receiving feedback on jobs completed. Organized extensive schedules for months at a time, ensuring no scheduling conflicts arose and quickly re-adjusted schedule with conflicting timeframes. Answered emergency calls and proficiently dispatched service technicians to jobs. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional inventory management, loss prevention and vendor negotiation performance. Communicative and team-oriented with proficiency in excel, word, and outlook.

SKILLS & ABILITIES

Customer Service Solutions Development, Quality Assurance Controls, Performance reporting, Multidisciplinary collaboration

September 2021-Present Billing Coordinator/Customer Service Cintas Corporation

• Coordinated with National Accounts to schedule jobsites and ensure quality of work was satisfactory.

• Called customers to confirm appointments as well as adjust scheduling when conflicts arise

• Answered phones on daily basis to support and solve customers needs

• Diligently scheduled appointments for customers to ensure schedule proficiency is maintained as well as customer satisfaction August 2018- September 2021 Customer Service

Johnson Controls

• Documented and maintained daily logs, expense reports, trip reports and inspection reports.

• Increased customer satisfaction by following up on negative feedback and taking appropriate measure to resolve conflicts. EXPERIENCE

Security Instrument

• Monitored documentation procedures to maintain consistent policies and current customer records.

• Scheduled and conducted workshops and events on local, state and federal resources available to customers

• Contacted customers to confirm scheduling times and resolve any scheduling conflicts

• Answered customer calls in regards to emergency scheduling EDUCATION

June 1988 Claymont High School

Wilmington, DE*

• Called customers on daily basis to schedule repair jobs and reschedule any conflicting timeframes

• Answered emergency calls from customers and ensured they received adequate help in timely manner

March 2003- August 2018 Customer Service

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