Graphic Design Call Center
Resume:
Katie A Zellmer
Vernal, UT ****8
**************@*****.***
TJ’s Productions – Vernal, UT – Graphic Design
May 2018 - June 2024
- Design logos for several companies within the area
- Answer phones, take orders, and set up installation times with clients
- Remove existing and install new graphics and logos to company standards, ensuring correct placement and size of decals
- Used and mastered design software including Flexi Sign, Roland Versa Works, and CorelDraw with no prior experience
Barilla America – Ames, IA – Gluten Free Technician
June 2015 – August 2017
- Maintained a clean and sterile work environment, inside and out of machines - Followed dress in/dress out and clean room procedures before entering work area - Assisted in developing new Gluten Free plant as well as trained incoming employees, LOTO
program, Gluten Free plant specific maintenance following all Preventative Maintenance plans
- Forklift Certified, including Genie Boom lift, Scissor lift, forklift, and electric pallet jacks - Assisted in organizing quarterly department team building outings
- ISO 22000 Compliant
Wells Fargo - West Des Moines, IA – Retail Collections
May 2014 – June 2015
- Worked within a team in a call center to effectively collect on various retail back end collections accounts
- Took both inbound and outbound calls
- Promoted within 6 months to work accounts within specialty states with different collection laws
Nodaway Diner – Greenfield, IA – Waitress
April 2013 – April 2014 (Diner sold out and shut down)
- Waited tables, cleaned restaurant, and performed multiple tasks to ensure complete guest satisfaction
- Performed both opening and closing duties while making sure restaurant is in a clean and tidy state for next shift
Olive Branch – Greenfield, IA- Lead Waitress
December 2011 – April 2013
- Managed front of house staff, including bussers and wait staff. Created schedule for front of house staff
- Assisted in hiring and responsible for training new wait staff
- Gave customers individualized attention even in times of high customer volume
Bunn-O-Matic Corp – Creston, IA – Multiple Positions held
February 2005 – July 2012
- Worked as line support, Quality Control, Line Operations, and Warehouse
- Ensured incoming product conformed to print specifications
- Supported line operations with correct parts in a timely and accurate matter to ensure correct production flow
- General knowledge of product assembly with ability to change product without production time loss
- ISO 9000 Compliant
Skills and Strengths:
-Forklift Operator
-Ability to work under pressure
-Adaptable
-Trustworthy and able to work without supervision
Education:
-Creston High School
Creston, IA 50801
2004 High School Diploma
-Southwestern Community College
Creston, IA 50801
Credits obtained toward general education degree
Personal:
-I am a very dedicated and hardworking individual who enjoys a challenge. I love to learn new things and broaden my knowledge. I enjoy working in a manufacturing and assembly atmosphere. Knowing that the product I am making is going into homes and businesses for people to use and enjoy gives me great joy. I am willing to learn whatever receiving procedures, processing and packaging machines, and shipping procedures that I am asked to. My goal is to further my career in manufacturing and assembly. I feel that my interest and passion for it, along with my work ethic and drive to succeed would make me a good candidate for this position.
References available upon request
Contact this candidate