Customer Service Representative

CLAUDIA EWING

CUSTOMER SERVICE REPRESENTATIVE ADMINISTRATIVE ASSISTANT

480-***-**** • *****.********@*****.*** • 47 West 7th Place, Mesa, AZ 85201

PROFESSIONAL SUMMARY

Bilingual, English & Dutch, customer-centric representative with experience in sales and customer service. Skilled in customer relations, managing databases, clerical tasks, and compiling reports. Handles stress and pressure with a positive attitude. A fast learner, excited to learn new skills.

WORK EXPERIENCE

Healthcare Associate July 2021 – Present

McKesson; Scottsdale, AZ

Manage pharmacy co-pays, researching patient pharmacy rejections, update customer demographics, and determine eligibility for other benefits or override as needed.

Reenroll customer to reset annual benefits, process and manage pharmacy rejections

Enroll new patients for a co-pay card to reduce medication costs

If pharmacies have rejection, help them out.

Etc,…

Healthcare Associate March 2021 – June 2021

RemX;For Mckesson Scottsdale, AZ

Delivered customer service for all inbound and outbound calls for follow up. Assisted customers with questions and problems.

Process product complaints and report potential adverse events

Managed software platforms to assist customer accounts

ACCOUNT COORDINATOR January 2021 – February 2021

RemX;For mckesson Scottsdale, AZ

Coordinated calls for prior authorizations to ensure patient medications were processed.

Called insurance plans and pharmacies on behalf of healthcare providers to check status of prior authorizations for patient medications

Managed office tasks and updated customer databases while accurately processing call transactions using a computer and tracking software

CUSTOMER SUPPORT REPRESENTATIVE July 2017 – October 2017

Sebeco; Gentbrugge, Belgium

Received inbound calls in a call center to deliver exceptional customer service and resolve issues.

Maintained knowledge of client products and services to assist in telemarketing and telesales

Provided technical assistance to customers with technical issues through helpdesk

CUSTOMER SERVICE REPRESENTATIVE May 2017 – July 2017

Totaalplan; Adegem, Belgium

Gathered customer information and determined issues by evaluating and analyzing the symptoms.

Managed representative schedules and agendas, increasing customer satisfaction reviews

Maintained working knowledge of updates to policies, procedures, and files

PROGRAM MANAGER October 2016 – April 2017

Business Toppers; Rotterdam, Netherlands

Managed client accounts, business development, and client retention for business award shows.

Developed lead generation lists, increasing quality leads and documented company data

Created and distributed reports and managed agendas for leadership

SKILLS

Customer Service • Data Entry • Administrative • Computer Knowledge • Bilingual: Dutch & English

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