Executive Assistant Service Representative
Resume:
Bridget K. Devlin
Yardley, PA
**************@*******.***
PROFESSIONAL SUMMARY
Experienced executive assistant with strong organizational and communication skills, with a successful track record of high-level responsibilities in the areas of executive office management and organization, office management, operations and procedures, administrative, coordination, and communication skills. Consistently recognized for outstanding achievement, problem-solving, cross-functional coordination, communications skills, and office execution. Demonstrated ability to learn quickly in new and /or dynamic environments.
PROFESSIONAL EXPERIENCE:
Nova Care of Richboro, PA
April 2019 – present
Patient Service Representative
Responsible for being Gate Keeper, phones, scheduling appointments, verifying insurance information.
Tracking number of patients seen per day/week/month. Maintaining a clean and tidy front office. Greet each patient and therapist with kindness and respect.
Children’s Hospital of Philadelphia
April 2012 – June 2018
Office Administrator
Responsible for managing the administrative/clerical functions which support the work of the Director of Nursing Informatics and Transformation, the Director of Advanced Practice and Ambulatory Nursing and Director of Nursing Professional Practice, Magnet Program Director, and Patient Care Services Patient Safety Officer. Assist the Director(s) of Nursing to coordinate and facilitate multiple ongoing projects, establish procedures and processes, designs and maintain multiple databases and dashboards perform complex calendar management, and other complex administrative functions. Responsible for oversight and effective operations of all clerical support activities, including customer reception, payroll and human resources records processing and management, purchasing/supply management, and fiscal monitoring of several small operating budgets.
Provide clerical support for Director(s) of Nursing:
Maintains accurate calendars. Arranges appointments and coordinates meetings as needed. Attend and completes meeting minutes. Assists with business travel arrangements; processes tarexes as applicable and reconciles tarexes after trip is completed. Handles sensitive information related to programs budgets, or personnel in a confidential manner. Professionally interfaces with all levels of the CHOP organization and with leadership of other organizations on behalf of the directors of nursing. Assist with preparation of reports and presentations. Prepares and processes payroll as requested. Ensures accuracy and completion of timesheets. Prepares payroll problem reports as applicable. Maintain DL communication list for group as needed
Leonard Sciolla Law Firm- Philadelphia, PA
2010-2012
Receptionist – Gate Keeper, front desk, phones, scheduling
Horizon Blue Cross /Blue Shield of New Jersey, Newark, NJ
November 2008 – September 2010
Executive Assistant to Director of Service Operations
·Maintaining accurate and timely calendar - both Lotus Notes and Microsoft Outlook, preparation of daily log of travel expenses and monthly reimbursement submissions, coordinated travel arrangements, telephone, word processing, and photo-copying.
·Developed and published the meeting minutes of the Weekly Business Operations Group.
·Prepared timely and accurate Payroll.
·Provided on-going additional assistance to two Business Analysts, including typing of agenda’s, memos, meeting scheduling, among other tasks.
Philadelphia Academy Charter School, Philadelphia, PA
October 2007 – November 2008
Administrative Support/Receptionist
·Greet parents, students and visitors, document attendance, and assured proper identification for all visitors.
·Contact administrators and teachers as warranted and performed other duties as assigned by administrators.
School District of Philadelphia, Philadelphia, PA
September 2004 – June 2007
Executive Assistant to Chief Executive Officer
·Executive Assistant to School District of Philadelphia CEO, who has responsibility for the 7th largest urban public school district in the United States, with 184,000 students, 22,000 employees and 267 schools. In addition to the CEO, worked on a daily basis directly with the Deputy Chief of Staff, Executive Director- Government Relations, and Executive Director-Policy & Planning.
·Developed and implemented a comprehensive data file for CEO which included, among items, direct reports' annual Objectives (MBOs) and the Performance Evaluation Reviews for 700 non-represented employees
·Developed and managed the CEO’s Calendar, and organized and prepared a Daily Portfolio
·Maintain Signature Request Log for all incoming documents and CEO Signature Log
·Responsible for the management of Cabinet Members confidential personal information
·Maintain electronic file for CEO’s Holiday Card Distribution process
·Provided assistance and coordination to secretaries in the Office of CEO
·Update and maintenance of databases of Philadelphia Greater Chamber of Commerce, Council of Great City Schools, and City of Philadelphia City Council Hearings
City of Philadelphia, Philadelphia, PA
October 2000 – September 2004
Executive Assistant, Office of Housing & Community Development
·Assistant to the Director-Personnel and Labor Relations, with various responsibilities and tasks including maintaining the Director's daily calendar, transcribing dictation, maintaining and auditing the Department payroll system, as well as performing research and preparing special reports.
Executive Assistant, Mayor’s Office, Neighborhood Transformation Initiative
·Executive Assistant to Director, Neighborhood Transformation Initiative, with responsibility for preparation and maintenance of daily schedule and confidential information.
·Prepared on a timely and accurate basis complex presentations and reports provided to City Council, meeting strict deadlines and requirements.
·Frequently called upon to provide assistance to other professionals involved in this initiative.
Reliance Insurance Company, Philadelphia, PA
1999 – 2000
Administrative Assistant to Director of Managed Care
·Administrative Assistant to Director of Managed Care, who oversaw all Managed Care & Home Health Care RN’s and other healthcare providers.
·Duties included daily data input of statistics, monthly reports, and basic secretarial duties.
Cigna Insurance Company, Philadelphia, PA
1998 – 1999
Administrative Assistant to Director of Legal and Public Policy
·Administrative Assistant to Director of Legal and Public Policy, who oversaw all statistics for the department, and all legal finance matters.
·Duties included daily data input, rendering of payments, preparation of timely and accurate monthly financing reports, and all other various administrative tasks.
PREVIOUS EXPERIENCE:
Hahnemann University Hospital, Phila, PA Executive Assistant to Chief of Vascular Surgery
University of Pennsylvania Hospital, Phila, PA Executive Assistant to Director and Assistant Director of Dietary
SPECIAL CERTIFICATIONS
·Horizon BC/BS Certificate of Completion: Diversity Training, 2009
·Horizon BC/BS Certificate of Completion: VISIO Training Course, 2009
·Horizon BC/BS Certificate of Completion: Medical Records/Patient Confidentiality, 2009
·Horizon BC/BS Certificate of Completion: Excel Intermediate Training Course, 2010
·Horizon BC/BS Certificate of Completion: Excel Advanced Training Course, 2010
EDUCATION
·Archbishop Ryan High School, Philadelphia, PA / Community College of Philadelphia
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