Real Estate Customer Service

***** * *** ******* ******, KS *****

913-***-**** *******@*****.***

NathanJohnson

Objective

To obtain a position and utilize skills to provide outstanding service to both clients and colleagues. I want to enhance both value and growth to an already outstanding organization.

Experience

2019-Present NJN Properties LLC Kansas City, MO Part Owner

Purchase of real estate

Create renovation plan.

Responsible for managing construction crew to maintain timelines and budgets.

Set and maintained budgets.

Managed Properties.

2017-2018 Truss LLC Overland, KS Large Group Sales

Assist Account Managers in managing large book of business groups of 150+.

Implemented New business Sales contracts.

Responsible data collection such as census, current Benefit packages.

Presented group benefits to companies greater than 150.

Maintain Health and Life License and stay up-to-date on healthcare law.

2014-2016 Aetna Overland Park, KS MMA Sales Associate

Assist Account Managers in managing large book of business.

Implemented New business and renewals into company database GIA.

Responsible for resolving claim and membership issues promptly in a high stress and faced paced environment.

Presented insurance benefits to groups of employees.

Maintain Health and Life License and stay up-to-date on healthcare law.

2010-2014 AIG Olathe, KS Payment Support

Assisted Senior Vice President in resolving unresolved payments to insure customer service and avoid fines & penalties against AIG business.

Trained all new staff in processes and procedures of Worker’s Compensation and Property and Casualty lines of business.

Responsible for Payment Support metrics and assigning new work to the department.

Maintained pending work for department. Kept management aware of outstanding issues and potential problems with system issues.

2008-2010 AIG Olathe, KS

A&H Team Lead

Assisted in developing new processes for the Accident & Health Intake Department in the Claims Processing Center.

Implemented training materials and trained staff for the A&H Intake

Department.

Responsible for A&H metrics and reporting as part of Team Lead responsibility.

Resolve technical issues as well as perform quality audits for staff and management.

2006–2008 AIG Olathe, KS Research Technician

Trained new associates in the Worker’s Compensation Research process.

Assisted in special projects when needed in the Document Management Center.

Involved in interface testing and implementation of Medical Bill Data Capture.

Traveled to Wilmington, Delaware to assist in the roll-in of the A&H business to the CPC. Problem solved any issues regarding the transition of the A&H business.

2004 First American Title Olathe, KS TitleSpecialist

Expedited documents to proper organizations. Managed outgoing mail.

Examined Title Commitments for inaccuracies.

2003–2004 UPS Store Overland Park, KS Salesclerk/Packing Specialist

Expanded Office skills such as excel, coping, faxing and general bookkeeping.

Increased sales through innovation. Utilized critical thinking skills.

2001–2003 Costco Wholesale Plano, TX CostcoWholesale

Improved on customer Service Skills. Learned the value of hard work.

Education 1998-1999 Plano Senior High School Plano, TX General Studies.

Learned basic business practices through BIP co-opt

Life and Health License NPN 17907420 Property & Casualty

Personal Lines Crop Insurance

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