Customer Service Worker
Resume:
Martina Parks
Environmental Service Worker
Washington, DC 20020
**************@*****.***
A motivated and proactive professional with over 10 years of Customer Service experience with a desired interest to enter an Administrative Support position. Key professional strengths include the ability to build strong rapport with customers to increase companies business, able to effectively communicate in a professional manner to identify customer needs, and able to consistently demonstrate dependability in completing assigned tasks. Prepared to demonstrate a diligent work habit in an Administrative Support position.
Authorized to work in the US for any employer
Work Experience
USPS Mail Carrier
United States Postal Service - Falls Church, VA
June 2018 to September 2018
• Memorized geographical locations and routes to proper distribute postal packages, letters, and boxes
• Sorted and organized delivery materials
• Collected money for postage-due and COD (cash-on-delivery) fees and obtain signed receipts for registered, certified, and insured mail
Environmental Service Worker
Suburban Hospital - Bethesda, MD
March 2016 to January 2017
• Cleaned resident rooms and other facility areas in order create positive physical and psychosocial environment for the residents, visitors, and employees
• Utilized company computer database to received daily work assignments and notate time stamp for work complete in order to track work efficiency
• Effectively communicated with supervisor any discrepancies identified when cleaning rooms Safety Technician
Department of Transportation - Washington, DC
May 2014 to March 2016
Executed safety precautions to safe guard over 300 pedestrians and school students daily including in inclement weather in order to avoid accidents and resolve adverse actions and emergencies
● Manually controlled traffic and crowds for City Events
● Governed several Ward intersections
● Escalations reports for Police Authority, and or DDOT Officials Food Prep Assistant / Retail Cashier
Center Plate Inc - Washington, DC
January 2011 to March 2013
Consistently provided friendly guest service and heartfelt hospitality
● Maintained high standards of customer service during high-volume events
● Assembled food orders while maintaining appropriate portion control
● Verified that prepared food met all standards for quality and quantity
● Handled currency and credit transactions quickly and accurately
● Communicated openly and honestly with management team during each shift to ensure it ran smoothly
Pharmacy Technician
Center Plate Inc - Washington, DC
April 2011 to March 2012
Provided friendly High volume Customer service building a loyal customer base
● Demonstrated accuracy in cash handling and credit card processing
● Insurance verification and referencing
● Medical coding and referencing and medication inventory
● Prescription verification and refill
● Administrative and clerical
● Stocking
Special Police Officer (Armed)
Hawk One Security - Washington, DC
July 2002 to December 2010
Armed Special Police
● Monitored and authorized entrance and departure of over (500-600) employees and visitors daily
● Wrote reports on property damage, theft, presence of authorized persons and unusual visitors
● Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted area
Education
Strayer University
March 2016 to Present
High School Diploma
Ballou High School Stay Program
June 2013
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