Customer Service Data Entry
Resume:
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Carla Allman
Looking for a new opportunity !
Township of Randolph, NJ 07869
***********@*****.***
I am a reliable and dedicated individual seeking a new challenge! Authorized to work in the US for any employer
Work Experience
Temporary Clerical Tax Assistant
CohnReznick - Parsippany, NJ
March 2023 to April 2023
Assisted tax department with 2022 returns.
Scanned various tax documents into scanner after disassembling from binder. Verified number of documents scanned by counting all papers versus the number scanner reflected.
Used Citrix to keep track of progress regarding papers scanned. After showing Ready for Autoflow status, passed completed paperwork on to Manager. Temporary Employee
Mt Olive Board of Education - Flanders, NJ
July 2022 to August 2022
Tested and sanitized Google chrome books for students upcoming school season at various locations within the Mt. Olive district.
Updated Google sheets with di!erent laptop information regarding repairs. Counted and sorted laptop chargers.
Accounts Payable/Receivable Clerk (Temp)
MECA ELECTRONICS, INC. - Denville, NJ
October 2020 to February 2021
Created invoices In Quickbooks.
Matched up bank statements, invoices, and credit card reports. Received payments.
Recorded deposits.
Filed and scanned various documents.
Account Executive
Yesco Sign and Lighting - Denville, NJ
July 2020 to August 2020
Was responsible for cold calling potential customers. Updated Excel spreadsheet with customer contact information. Reached out to daily repair/service leads via phone call. Documented client interaction and job order on Yesco’s job management software. Provided estimates.
Front Desk Receptionist (Temporary)
JTI Income Tax Preparation - Ledgewood, NJ
January 2020 to March 2020
Answered telephones.
Scheduled appointments for clients.
Prepared files for Accountants.
Provided pricing to clients.
Processed payments.
Temp Worker - Customer Service
KATENA PRODUCTS - Parsippany, NJ
August 2019 to September 2019
• Sorted, enclosed into envelopes and mailed approximately 100 invoices daily.
• Processed thru mail machine for sealing and postage of invoices (Domestic and International).
• Filed invoices into appropriate filing cabinets.
Billing Support Specialist
AT&T - Bedminster, NJ
November 2018 to January 2019
• Performed first bill review for E-Rate customers (Libraries and Public schools).
• Pulled pertinent documents to compare against contract to ensure account was billing correctly.
• Worked with SME’s and AE’s when their assistance was needed.
• Maintained and updated own Excel spreadsheet regarding account history and findings. Billing Operations Analyst
AT&T - Bedminster, NJ
February 2012 to February 2018
Implemented service contracts in the Universal Biller.
* Determined and analyzed discounts, credits for custom contracts; supporting services: ABN, BVOIP,
SDN, Network on Demand, DSL and CLOUD; some of which were extremely complex.
*Investigated and resolved BRF's (billing issues).
*Worked with Sales (Account Executives) regarding contract implementation, bill cycles, process.
Associate Manager
AT&T -Information Technology - Bedminster, NJ
May 2007 to February 2012
Conducted reviews of invoices before inputting for processing. Profiled/set up new accounts for clients.
Managed own accounts on a proactive basis for missing invoices, unapplied/misapplied payments and phone contact with vendors to correct such situations. Responsible for initiating questions to the vendors concerning the bills or responding to the vendors questions regarding payments or related matters in a timely manner. Daily phone contact with vendors/customers.
Administrative Assistant (Contractor) - Risk Management Information Services
AIG Claims Services - Parsippany, NJ
September 2006 to May 2007
Provide administrative support to various areas within RMIS - responsibilities include: Filing of accounts (new and existing).
Client email distribution research and maintenance. Assist in mass mailings of training materials for various regions. Creates, updates and maintains numerous Excel spreadsheets. Provide phone coverage for executive-level management. Management of calendar, filing, faxing and general o"ce support. Processing of invoices.
Updating of policies in database.
Collecting and coding of weekly attendance/timesheets for department. Service Contract Administrator (Contractor)
Diagnostica Stago, Inc - Parsippany, NJ
August 2005 to February 2006
Reviewed service contract status to ensure completeness and accuracy. Compiled data for preparing estimates.
Prepared contract solicitation materials.
Responsible for typing, mailing out, copying and filing all service contracts in a timely fashion.
Administrative Associate II
AT&T - Morristown, NJ
May 2000 to June 2004
Supported the AT&T IP Dial Platform and IP Common Backbone with the provisioning of all necessary communications facilities and services
required to perform its business.
Validated proper accounting and payment processing of the company's Leased Facility Telecommunications expenses.
Issued internal AT&T customer service requests for T1's, T3's, Megacom, Business Lines, Feature Group D, Alamo, Cyberpop and analog lines. Tracked and escalated all orders through to completion in conjunction with the local access providers and with billing interface.
Updated and maintained computerized facility ordering data bases and facilities records system (FACTS) on a consistent basis.
Reviewed computerized output reports such as overdue orders and rejected access requests.
Responded to inquiries from access service providers regarding request for service. Communicated with access service providers regarding ordering situations; i.e. problems, expedites and orders in jeopardy.
Conducted various support functions, including typing, copying, filing, ordering supplies, vendor payments and maintaining weekly schedule for all associates. Identified and collected customer data to be billed, calculating billing information and taxes, verifying bills and implementing corrective procedures, calculating charges and credit and paying bills. Received several recognition awards for outstanding project performance. Sales Representative - Global Customer Service Center AT&T - Morristown, NJ
1998 to 2000
Coordinated sales, provisioning, and maintenance of International Private Line Services.
Acknowledged as a single-point-of-contact between the external customers, account teams and the provisioning
centers.
Negotiated critical, ready-for-service due dates on behalf of the customers, and advocated on behalf of dedicated accounts such as
Emerson and Citicorp, to ensure successful installation and billing of international circuits. Successfully resolved complex customer billing issues with national accounts relating to all facets of billing.
Displayed extensive knowledge of the following provisioning databases: PTS (Provisioning Tracking System), and EsorWriter (Electronic Service order).
Communicated daily with external customers, Engineering, Technicians, In-Country Service Managers and Account Executives concerning order processing.
Recognized as a subject matter expert for field sales for pricing requests, provisioning process, and order requirements for *International Private Line Services.
Tracked the implementation of orders to completion while informing account teams of progress.
Received several recognition awards and letters of recommendation for fulfilling complex requests (details available).
Service Order Administrator - Global Customer Service Center AT&T - Parsippany, NJ
1995 to 1998
Formatted, coded, typed and filed Private Line Service orders. These orders were received from Account Executives and Sales Case Managers thru faxes, e-mail, etc. Informed the field sales people on service order process time lines. Cleared unworkable orders in conjunction with the billing department. Senior Records Specialist
AT&T - Short Hills, NJ
1991 to 1995
Supported the Internal Auditing Organization, which consisted of two District Managers, one Division Manager and eighteen auditors. Provided administrative support, including payroll, voucher preparation, vendor payments, CATS time reporting, filing, phone coverage, photocopying, special projects, record retention, attendance, METER time reporting, mail distribution, typing, scheduling meetings, o"ce supply purchasing, travel arrangements and calendar management.
Reports Specialist
AT&T - Parsippany, NJ
1989 to 1991
Prepared monthly reports regarding production figures for submission to division management.
*Supported divisional sta! in filing, maintaining records, time reporting, phone coverage, conference planning, confidential material, and word processing. Education
High school or equivalent
Skills
Do you have any of these top skills employers are looking for? Citrix
Construction Estimating
Risk Management
Microsoft Access
Active Directory
Databases
Oracle
Medical Coding
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PAYMENTS - 10+ years
EXCEL - 10+ years
ACCESS - Less than 1 year
DOS - Less than 1 year
INVOICE - 6 years
Telecom - 10+ years
Accounts Receivable
Invoicing
Invoice payment - 6 years
Invoice payment - 6 years
Billing - 10+ years
Filing
Microsoft Excel - 10+ years
Data Entry - 10+ years
Microsoft O"ce - 10+ years
Clerical
Customer Service Skills
Microsoft
Microsoft Word
Receptionist
Scheduling
Tax Experience
Calendar Management
Internal Audits
Telecommunication
Word Processing
Auditing
Pricing
Microsoft Windows
Time Management
O"ce Experience
Proofreading
Purchasing
Account Management
QuickBooks
Accounts Payable
Microsoft Outlook
Documentation review
Customer service
Computer skills
Certifications / Licenses
driver's license
Assessments
Customer service fit - Familiar
February 2021
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Customer focus & orientation - Proficient
June 2020
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Work style: Reliability - Completed
December 2019
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Additional Information
COMPUTER SKILLS:
ROME, SAART, Word for Windows 6.0, Power Point 4.0, Excel 5.0, Lotus 1-2-3, DOS, SAMNA, O"ce 97, Microsoft Windows 2013, TURKS, FACTS, Timetrax (time reporting) Procurement Card (vendor/supply payments), Microsoft XP, Lotus Notes, Microsoft Outlook, RUMBA, Microsoft Access, CIS (Client Invoice Service), Invoice Storage System, Docviewer, Enterprise Bill View, Contrax, EAUM, Business Service Guide, PCS Homer, Integrated Contract Tool, ROME, SAART, Quickbooks Desktop Pro2020
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