Customer Service Home Health

MICHELE FISCHER

**** ******* ***** / **** *****/ Tx / 76132/ 443-***-**** / ********@*****.***

Objective

To obtain a customer service position where I can enhance my problem-solving and communication skills.

Skills Summary

Hospitality industry, care giving, sales, marketing, administration Experience

•Alpha Cleanse Wellness Center 7/2021 -Present

Hydrotherapist - Help clients with a variety of holistic health services that are geared towards balancing the mind, body, and spirit. Services provided are: Colon Cleansing, Hair Tissue Mineral Analysis, Infrared Sauna, Lymphatic Massage, Ionic Foot Cleanse. My goal is to help each client bring their body back to homeostasis; a state of balance among all the body systems needed for the body to survive and function correctly.

•Actikare 11/2022 - 4/2023

Home Health Aide - Provided companionship, meal preparation, monitored medications, light housekeeping, helped with grooming, documented clients condition, provided time off for exhausted family members, ensured the client felt loved and cared for

•Pregnancy Help Center of Fort Worth 10/2019 - 11/2022 Client Advocate - Responsible for representing clients needs relating to pregnancy, parenting, adoption, and abortion. I answer questions, provide education, and walk clients through their appointment from start to finish. My goal is to build a warm and caring relationship by listening without judgement and leading the client to the resources that can help when help is what they need most.

•Leaves Tea and Bookshop 9/2018 – 5/2019

Book Specialist, Assist customers with book selection based on personal reading, foster customer relations, write book reviews, educate customers about 50 different tea choices, operate high tech steeping machine, sales, and maintain the integrity of the shop.

•Lorien Nursing Home, Columbia, MD 10/2013 – 2017

Outreach Program Volunteer, provide encouragement and support to residents of the nursing home. This includes implementing social, recreation and church services, planning parties and providing emotional assistance.

•Turf Valley Resort, Ellicott City, MD 10/1987 - 2/1991 Director of Convention Services 7/1988 – 2/1991, I was responsible for managing a team to implement all available hotel services to facilitate a favorable client experience. This included creating and managing all aspects for a successful program implementation including, conference setup, space management, food and beverage services and managing on-site representation for all aspects of the program. In addition I coordinated outside services to include audio visual needs, transportation and entertainment. Corporate Sales Manager 10/1987 - 7/1988, consulted with the conversion of a country club structure to a hotel and conference center venue. Responsible for implementing sales and marketing strategy involving sales to corporate clients in Howard and surrounding counties.

•Harbor Court Hotel, Baltimore, MD 10/1985 - 7/1987 Corporate Sales Manager 4/1987 - 7/1987, developed and implemented sales and marketing strategy at $120M luxury hotel in Baltimore’s Inner Harbor involving sales to existing and potential corporate clients, developed corporate incentive program, represented the hotel with local sales associates, daily administrative responsibilities Sales and Meeting Manager 2/1987 - 4/1987, facilitated key client functions; managed 5 support staff for marketing and convention services; trained personnel in proper hotel procedures Meeting Coordinator 10/1985 - 2/1987, facilitated all group activities involving function space and guest room accommodations; coordinated efforts of all hotel services related to corporate and individual functions; assisted in pre-opening interviewing and hiring of 200 new employees

•Coty, New York, NY 1/1982 - 7/1984

Account Consultant managed accounts, training and merchandising, facilitated national retail chains for Coty, then a division of $5B pharmaceutical company Pfizer

•The Ohio Company, Columbus, OH 6/1976 – 1/1982

Sales Assistant 1/1979 - 12/1981, administrative functions for large regional brokerage firm; worked on efficiency in public relations, customer contact, office administration Administrative Assistant / Cashier 6/1977 - 1/1979, set up new customer accounts and received deposits of securities, checks, and cash

PBX Operator 6/1976 - 1/1979, answered and transferred calls, which required ability to deal diplomatically with all types of individuals

Awards

1984 Coty District Consultant of the Year; nominated for Coty National Consultant of the Year 1984 Coty Marketing Excellence Award

1983 Coty Marketing Excellence Award

Education

Studied psychology at Ohio State University 9/1974 – 6/1976 Missionary Work

2015 Uganda, worked with AOET (Aids, Orphans, Education, Trust)to help them improve their outreach programs with the surrounding community concerning the infrastructure of their family support, education, and health care.

2012 Nicaragua, worked in re-nutrition children’s center assisting malnourished children regain their health.

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