Customer Service Hot Springs

JENNIFER COCKRELL

Hot Springs, AR ************@*****.*** 501-***-****

Experienced and motivated individual offering a transferable skill set complimentary to the position requirements. Adapts easily to new situations, company cultures, and work processes. Works well under pressure and ready to be a strong team player.

Work Experience

Independent Contractor

Multiple Companies/Locations - Multiple

May 2015 to present

• Conduct on-site inspections and audits to assess compliance with regulations, standards, and policies

• Gather and analyze data, document findings, and provide detailed reports on inspections

• Communicate audit results to management, recommend corrective actions, and monitor implementation

• Stay updated on evolving industry regulations and best practices to ensure compliant procedures

• Collaborate cross-functionally with operations, safety, and quality assurance teams

Assistant Manager/ Bartender/ Cook/ Waitress

19th Hole Restaurant - Hot Springs Village, AR October 2001 to May 2004

Supervised cleanliness of guest service areas before, during and after service.

Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.

Monitored daily checklists and side worksheets to keep other bar staff members on task.

Organized schedules, workflows and shift coverage to meet expected business demands. Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.

Enforced company policies and procedures to strengthen operational standards across departments.

Education

Associate of Arts in Early Childhood Education

Garland County Community College - Hot Springs, AR

May 2002

Skills

•- Excellent communication skills, both verbal and written,

•Effective leadership qualities, motivating and guiding with a strong ability to convey information clearly and others even in the absence of formal leadership positions. effectively.

•Exceptional time management and organizational skills,

•Strong problem-solving skills, demonstrated through consistently meeting deadlines and efficiently managing critical thinking and creative solution development. tasks.

•Highly adaptable, quickly adjusting to new situations,

•Outstanding customer service skills, understanding and environments, and work processes. meeting customer needs and resolving inquiries and

•Proven ability to work collaboratively in teams, fostering complaints. positive relationships and contributing to team goals.

•Analytical mind set, proficient in gathering, interpreting, and analyzing data to inform decision-making.

•Restaurant Management

•Bartending

•Guest Services

•POS

•Customer service

•Cleaning

•Planograms

•Restaurant experience

•Serving

•Communication skills

•Cash handling

•Cash register

•Video editing

•Sales

•Retail sales

•Social media management

•Cooking

•Guest services

•Leadership

•Communication skills

•Leadership

•Organizational skills

Certifications and Licenses

Arkansas Alcohol Seller Server Certification

October 2023 to October 2026

Serving alcohol.com

ServSafe

October 2023 to October 2026

ID# 24361335

Card# 24717129

Driver's License

November 2020 to April 2028

Food Handler Certification February 2027

Assessments

Bartending — Proficient

November 2023

Understanding, pouring, and mixing drink orders Full results: Proficient

Written communication — Proficient

October 2022

Best practices for writing, including grammar, style, clarity, and brevity

Full results: Proficient

Customer focus & orientation — Proficient November 2023

Responding to customer situations with sensitivity Full results: Proficient

Work style: Reliability — Proficient

November 2023

Tendency to be reliable, dependable, and act with integrity at work

Full results: Proficient

Retail customer service — Proficient November 2023

Responding to customer situations in a retail setting

Full results: Proficient

Administrative assistant/receptionist — Proficient November 2023

Using basic scheduling and organizational skills in an office setting

Full results: Proficient

Outside sales — Proficient

December 2023

Understanding and responding appropriately in sales scenarios, and performing common sales calculations

Full results: Proficient

Cooking skills: Basic food preparation — Proficient

October 2022

Preparing food, using cooking equipment, and converting ingredient measurements Full results: Proficient

Social media — Proficient

December 2023

Knowledge of popular social media platforms, features, and functions

Full results: Proficient

Management & leadership skills: Planning & execution — Proficient

April 2024

Planning and managing resources to accomplish organizational goals

Full results: Proficient

Bartending — Proficient

October 2022

Understanding, pouring, and mixing drink orders Full results: Proficient

Work motivation — Proficient

November 2023

Level of motivation and discipline applied toward work

Full results: Proficient

Sales skills — Proficient

December 2023

Influencing and negotiating with customers Full results: Proficient

Managing accounts in QuickBooks — Proficient October 2022

Using QuickBooks software to manage business financials

Full results: Proficient

Automotive maintenance — Proficient

October 2022

Knowledge of vehicles, vehicle maintenance, and repairs

Full results: Proficient

Retail customer service — Proficient

April 2024

Responding to customer situations in a retail setting

Full results: Proficient

Food service: Customer situations — Proficient

February 2024

Identifying and addressing customer needs in a food service setting

Full results: Proficient

Food service: Customer situations — Proficient

February 2024

Identifying and addressing customer needs in a food service setting

Full results: Proficient

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