Customer Service Rep
Resume:
Charnee Gilbert
Kansas City, MO *****
***************@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service Rep 2
Spectrum Communications - Kansas City, MO
November 2023 to Present
Using my superb customer service skills I Assist mobile communication customers with repairs and activations of new and used devices onto the spectrum network. Navigate between software and multi screens as well as answering inbound calls and transfers. Cosmetology Student
House of Heavilin Beauty College - Kansas City, MO September 2022 to October 2023
Completed cosmetology course for licensing in hair and nail studies. CSR 1
CVS Health - Lees Summit, MO
September 2021 to September 2022
Mail order pharmacy representative. Overriding prescriptions starting Prior authorization, transferring Rx and communicating via fax with prescribers for members new rxs Server
Cooper's Hawk Winery & Restaurants - Kansas City, MO November 2018 to September 2021
Meeting all guests needs in a timely manner. Taking orders, wines bottle service,selling wine clubs, and occasionally hosting large parties and banquets. I was also responsible for taking deposits and setting up banquets as well as scheduling as the event coordinator Assistant Event Manager
Cooper's Hawk Winery & Restaurants - Kansas City, MO August 2018 to January 2020
Reach out to prior contacts and potential clients for luncheons, dinners and any other kind of Event. Identify the client’s requirements and expectations for each event.Liaise with vendors, exhibitors, and stakeholders during the event planning process to ensure everything is in order.Manage all event set-up, tear down and follow-up processes.Maintain event budgets.Book venues, entertainers, photographers, and schedule speakers.Conduct final inspections on the day of the event to ensure everything adheres to the client’s standards.Assess an event’s overall success and submit findings. Lead Server/Bartender/Trainer
Applebee's - Kansas City, KS
January 2017 to November 2018
With a Positive attitude and excellent communication skills and the Ability to keep the barorganized, stocked and clean I would Greet tables, getting food and beverage orders timely. Ensuring that every need is met. Using POS system and making drink in the proper way of the company standard. setting up the bar, ice cups liquor stock and inventory. receiving all tipouts from servers and reporting them to MOD. training all potential servers and or bartenders to excute the job to company guidelines. House worker, host, tasting room attendant, food expo. server Coopershawk resturaunt. - Kansas City, MO
October 2014 to March 2016
Responsibilities
i worked everywhere from the front to the back of house. from Clean the restaurant, run food, bus tables, seat tables make reservations, answer phones, all the way down to having a profound knowledge on wine, serving tastings, and confirming guest reservations via phone or email. as a house worker i had to keep inventory of everything cleaning material wise and control orders to ensue we have all our needs. Front Desk Clerk
Sheraton suites - Kansas City, MO
February 2014 to January 2015
• Ensured compliance with hotel company standards and city hospitality policies.Managed invoicing and rate negotiation for large clients, business guests, and group tours.Confirmed group reservations and arranged personalized services for event attendees.Initiated and implemented upselling techniques to promote Milton Hotel services and facilities to maximize room occupancy and overall revenue.Instructed team members on hotel products, services, facilities, events, pricing, and policies to maintain a competent and transparent work environment
Education
Associate of Applied Science in Cosmetology
House of Heavilin Beauty College-Kansas City - Kansas City, MO September 2022 to October 2023
Hs diploma
Don Bosco Education Center - Kansas City, MO
2008 to 2009
Skills
• Prep, CSR, windows, microsoft office, cash handeling, cashiering, and customer service also floor tech (7 years)
• Hospital
• Waitress
• Barback
• Hostess
• Restaurant Server
• Busser
• Waiter
• Bartending
• Server
• Customer Service
• training
• POS
• Event Planning (3 years)
• Problem Resolution (4 years)
• Microsoft Publisher
• Interviewing
• Microsoft Word
• Microsoft Powerpoint
• Microsoft Outlook
• Inventory Control
• Microsoft Excel
• Payroll
• Presentation Skills
• Marketing
• Assistant Manager Experience
• Sales
• Events Management
• Catering
• Human Resources
• Upselling
• Personal Assistant Experience
• Administrative Experience
• Office Management
• Recruiting
• Property Leasing
• Pricing
• Property Management
• Yardi
• Management
• Fair Housing Regulations
• Negotiation
• Accounts Payable
• Customer service
• Interviewing
• Typing
• Communication skills
• Marketing
• Sales
• Phone etiquette
• Microsoft Word
• Data entry
• Microsoft Excel
• Administrative experience
• Cash handling
• POS
Certifications and Licenses
food handler certificate
Temporary cosmetology license
November 2023 to February 2024
will be going to state board
Contact this candidate