Administrative Assistant Patient Care
Resume:
MARIBETH
JUSLIN
********.******@*****.***
Las Vegas, NV 89143
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Resourceful CSS with proven track record of success in client-focused services. Empathetic and committed to managing flow of patient care by taking medical histories and answering calls. High-performing with sharp eye for reliable schedules, documentation and communication.
PROFESSIONAL SUMMARY
FYZICAL Therapy & Balance Centers - Central Scheduling Specialist Las Vegas, NV • 11/2023 - Current
Caloptima PACE - Administrative Assistant
13300 Garden Grove Blvd., Garden Grove, CA 92843 • 03/2020 - 08/2023
WORK HISTORY
• Scheduled patients for tests and consultations.
Processed forms required for insurance approvals and scheduled procedures.
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Communicated information to patients regarding requirements for appointments and test preparation.
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Used electronic systems to enter provider orders and retrieve test results.
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Answered telephone calls to offer office information, answer questions, and direct calls to staff.
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• Followed up with patients to reschedule missed appointments. Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
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Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
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Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
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Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
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Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
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Performed various administrative tasks by filing, copying and faxing documents.
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Organized and maintained patient chart filing system to promote quick data finding for staff.
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• Schedule, coordinate, reschedule and confirm patient appointments Verify patient information, prior exams and history, and thoroughly document necessary information in TruChart system
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• Effectively manage follow up calls
Maintained strong knowledge of basic medical terminology to better understand services and procedures.
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• Assured timely verification of insurance benefits prior to patient SKILLS
• Customer Service
• Patient Scheduling
• Strong Attention to Detail
Organization and Time
Management
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Excellent written and verbal
communication skills
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Answering incoming calls in all
job capacities
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• Medical Documentation
Authorization process and CPT
Codes
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Computer Skills- Microsoft
Office, MS Word, Outlook and
Excel Spreadsheet, Teams
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• Trouble Shoot
• Health Care Industry
Policies, Procedures and Health
Care Compliance
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Santa Ana College
Santa Ana, CA • 06/2015
Associate of Science: Occupational
Therapy Assistance
National University College
San Diego, Ca • 05/1997
Bachelor of Arts: Business And
Human Resource Management
EDUCATION
Caloptima PACE - Personal Care Attendant
13300 Garden Grove Blvd, Garden Grove, CA 92843 • 02/2017 - 03/2020
procedures or appointments.
• Maintained confidentiality of patient records and health statuses. Communicated effectively with staff members of operations, and clinical departments.
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Communicate clearly and concisely with individuals from varying cultural backgrounds.
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Manage medical records with precision and accuracy upon request of MD to specialty providers.
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Monitor pending authorizations, medical clearance, and orders that require follow-up
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Scan referrals into system for calling and scheduling patients from work list.
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Processing dental claims, analyzing and validating Medi-Cal pricing, researches, adjusts, review services for accurate charges, utilizing billing code sets and or authorization guidelines as a reference
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Adjudicates dental claims for final review with executive directive at PACE for approval.
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Maintain and support a culture of compliance, ethics, and integrity to uphold PACE program mission
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Attentive and collaborative at clinic huddle and IDT meetings, reporting any participant needs during visits or need for appointment changes, to ensure our participants meet their goals.
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Initiate pre-op clearance within timely manner for pre-op requirements, communicating with case manager.
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Collaborate with Medical Records to upload medical reports in a timely manner
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• Established overall goal of 90% or better in requisition completion Entrusted to handle confidential and sensitive situations in professional manner
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Demonstrated respect, friendliness and willingness to help wherever needed
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• Trained and mentored new personnel hired to fulfill various roles Participated in team projects, demonstrating an ability to work collaboratively and effectively
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Assisted clients with daily living needs to maintain self-esteem and general wellness.
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Provided safe mobility support to help patients move around personal and public spaces.
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Conferred with supervisor to discuss patient condition and medical care to Day Center Supervisor
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Prepared patients for treatment by positioning, dressing or removing external supports.
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• Administered structured activities to socialize patients. Maintained cleanliness and sanitation of clinic or treatment environment.
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Followed all HIPAA rules and regulations regarding patient confidentiality.
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Prepared for sessions by setting up patient treatment areas and equipment.
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Scheduled patient appointments to meet treatment requirements and provide quality care.
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• Utilized gait belts, lifts, or slings to safely move and transfer Genesis Rehabilitation Services - Rehabilitation Aide 1016 S Record Ave., Los Angeles Ca 90023 • 08/2016 - 02/2017 Arcadia Gardens Retirement Asst. Living Facility - Certified Nursing Assistant
720 W. Camino Real Ave., Arcadia Ca 91007 • 11/2011 - 02/2017 patients.
Demonstrated proper body mechanics and patient handling techniques for patient transfers and positioning.
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Educated patients and families on exercises and proper body mechanics.
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Performed therapeutic massage, hot-cold packs placement, or electrical stimulation under direction of physical therapist.
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Collaborated with physical therapist in creating patient treatment plans and specific home exercise programs.
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Prepared patients for treatment by positioning, dressing or removing external supports.
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• Assisted patients during ambulation to prevent injuries.
• Performed treatment procedures to improve patient's functioning. Assisted physical therapists with patient examinations using manual therapy techniques and therapeutic exercise instruction.
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Utilized gait belts, lifts, or slings to safely move and transfer patients.
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Prepared for sessions by setting up patient treatment areas and equipment.
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Checked physical therapy supplies, assisting with ordering and restocking.
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Maintained cleanliness and sanitation of clinic or treatment environment.
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Followed all HIPAA rules and regulations regarding patient confidentiality.
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Monitored patient progress and reported changes to physical therapist.
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Demonstrated proper body mechanics and patient handling techniques for patient transfers and positioning.
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• Documented each patient case with updates in computer system. Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
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Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
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Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
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Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
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Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
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Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
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Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
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Documented patient information and care activities in electronic health record.
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Helped patients complete range of motion exercises to prevent loss of function during care.
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Bank Of America - Assistant Escrow Officer
3555 E. Foothill Blvd., Pasadena, Ca 91107 • 01/2009 - 02/2010 Quality Loan Services - Trustee Sales Assistant
411 Ivy Street, San Diego, Ca 92101 • 07/2007 - 01/2009 Followed directions of licensed nurses to administer medications and treatments.
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Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
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Set up escrow transactions, processed deposits and mailed out forms and preliminary title reports for review.
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Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
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• Forwarded title clearing documentation to title officer for approval.
• Responsible for timeline compliance within the foreclosure processes
• Reviewing, updating and following up with client tracking systems. Restructured loans to provide options for eligible candidates following foreclosure.
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Prepared all notices of default as per terms of deed of trust on mortgage.
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Streamlined daily reporting information entry for efficient record keeping purposes.
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• Entered figures using 10-key calculator to compute data quickly.
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