Customer Service Patient Care
Resume:
Genesis McQueen
District Heights, MD 20747
*****************@*****.***
Authorized to work in the US for any employer
Work Experience
Server
Jasper's Restaurant-Largo, MD
July 2021 to January 2022
1. Greeting customers, assuring great customer service always! 2. Being prepared and on time, ready to work.
3. Handling payments and giving back change.
4. Entering correct orders in POS, and helping others. 5. Cleaning area, and completing side work, etc.
6. Serving food, and working in high volume area.
GNA/CNA
Genesis HealthCare-Lanham, MD
May 2021 to December 2021
Duties include but are not limited too, customer service. Caring for patients with dementia, and Alzheimer’s. Toileting, and assisting with any needs. Helping with transfers, and reporting to charge nurse any significant changes. Taking patient ADL’s, and vitals, etc. Server
Applebee's-Forestville, MD
February 2019 to December 2021
Greeting guest, being energetic and welcoming! Taking correct orders, and entering them into POS systems. Working well with a team, keeping area cleaned. Also completing payments and ensuring the correct amount of cash back to customer, etc.
GNA/CNA
FutureCare-Clinton, MD
September 2020 to April 2021
Greeting patients, and providing bed baths and showers. Transferring residents from bed to hoyer lifts, bed to chair, and chair to bed. Getting resident's dressed before breakfast time, and assisting with daily grooming and ADL'S. Passing and collecting trays's in a timely manner, all while still ensuring resident's safety. Also feeding residents. Brushing teeth, doing simple hairstyles for the patient's self- esteem, and appearance. Keeping all residents clean who were suffering with incontinence. Communicating all details, and information to nurse in charge.
Patient Care Technician (PCT)
DAVITA DIALYSIS KIDNEY CARE-Coral Hills, MD
January 2020 to September 2020
Job duties include, but are not limited too coming in to open the center as early as 4:45 some days and not leaving until 8 pm. Going through a extensive training classroom anad hands on clinical training for three months then a final test to ensure all mandatory skills in Hemodialysis is learned to one's full capability. Cannulating, and monitoring patients during treatment, working with a team to ensure the highest level of care possible for the patient. Cleaning machines, and all necessary equipment, taking trash and restocking area. Job duties vary from day to day. Server
Outback Steakhouse-Largo, MD
April 2019 to December 2019
Greeting and seating guest upon arrival, attending to all of the customer needs. Refilling napkins and keeping tables clean. Taking guest order in a timely manner, bringing condiments as soon as possible and keeping guest satisfied. Bringing out food on time, when still hot. Checking on customers, and keeping work area clean. Ensuring the right order was taken, and entering the correct order in the POS system as soon as possible. Job duties include, but are not limited too answering to managers, helping out other co-workers as well as carrying out food ASAP.
Education
High school
Dr. Henry A. Wise, Jr. High School - Upper Marlboro, MD Skills
• great experience with public. Friendly and Decisive, also a quick thinker. Very optimistic and logical. Awesome reading, comprehensive and communication skills, along with a 4.0 GPA. Great worker in a fast paced environment. (3 years)
• POS
• Training
• Customer Service
• Organizational Skills
• Certified Nursing Assistant
• Home Health
• GNA (1 year)
• Food Safety Experience
• Dementia Care
• Autism Experience
• American Sign Language
• Dialysis Experience
• Vital Signs
• Meal Preparation
• Caregiving
• Home care
• Restaurant experience
• Cleaning Experience
• Alzheimer's Care
• Medical Records
• Laundry
• Patient Care
• Serving
• Restaurant experience
• POS
• Cash handling
• Cash register
• Customer service
• Communication skills
Certifications and Licenses
CPR
Certified Nursing Assistant (CNA)
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