Customer Service Order Fulfillment

ERNEUS

SAFARI

******@*****.*** 323-***-****

Folsom, CA 95630

PROFESSIONAL SUMMARY

Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care. SKILLS

Customer Service

Time Management

Attention to Detail

Computer Skills

PROFESSIONAL EXPERIENCE

Associate Smart And Final - Santa Rosa, CA 05/2023 - Current Greeted customers and offered assistance for increased customer satisfaction. Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.

Developed and implemented strategies to increase customer satisfaction and engagement.

Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.

Enhanced team productivity by streamlining communication and implementing efficient project management tools.

Utilized customer feedback to improve product offerings. Order Fulfillment Associate Amazon - Sacramento, CA 01/2021 - 05/2023 Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals. Received and reviewed new orders, located requested merchandise, and promptly initiated processing.

Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.

Developed strong familiarity with warehouse technology systems, enabling quick navigation through inventory databases and expedited processing of orders. Streamlined order fulfillment processes by implementing efficient picking and packing techniques.

Enhanced warehouse productivity by effectively collaborating with team members to meet daily quotas.

Followed procedures at all times for personal and team safety. Assisted in training new associates, sharing best practices for efficient order fulfillment operations and creating a supportive team environment. Exceeded performance metrics regularly, demonstrating a strong work ethic and commitment to order fulfillment excellence.

Trained new associates on basic and advanced shipment procedures. Adhered to quality control standards for each order, ensuring that customers received products meeting their expectations.

Night Crew Associate Home Depot - Folsom, CA 01/2019 - 05/2021 Streamlined the stocking process by consolidating products into organized groups before placing them onto shelves.

Supported overall company goals with adherence to established procedures for product rotation, storage, and disposal.

Achieved higher accuracy in inventory counts through meticulous attention to detail when scanning barcodes during cycle counts or audits. Upheld company standards for quality customer service during overnight hours by promptly addressing any customer inquiries or concerns that arose. Ensured efficient flow of goods from receiving area to sales floor by properly sorting shipments according to departmental guidelines.

Enhanced customer satisfaction with timely and accurate inventory management, ensuring product availability.

Promoted a positive work atmosphere among night crew members through effective communication and teamwork.

Assisted in reducing shrinkage rates through vigilant monitoring of merchandise condition and timely disposal of damaged items.

Expedited unloading of delivery trucks using pallet jacks, hand trucks, or dollies as necessary for efficient movement of merchandise within the store. Maintained a clean and safe store environment by performing routine cleaning tasks and following safety protocols.

Assisted in loss prevention efforts by conducting regular checks for damaged or misplaced merchandise and reporting discrepancies to management. Contributed to a well-organized backroom by consistently maintaining cleanliness and order in designated receiving, storage, and staging areas. Reduced out-of-stock situations through diligent inventory monitoring and swift replenishment of high-demand items.

Contributed to team success by collaborating with fellow associates on various tasks, including unloading trucks and stocking shelves.

Maintained neat, organized stockroom free of hazards. EDUCATION

WGU - Utah Expected in 03/2025

Bachelor of Science: Computer Science

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