Customer Service Office Assistant

Kayliah Mills

**** ******** **** ****** ********* T-4 Randallstown, MD 21133 443-***-**** **************@*****.***

Objective

To obtain a professional position and continue to gain the skills needed for a successful career.

Experience

PROPERTY ASSISTANT HIGHTOWER DEVELOPMENT, LLC. OCTOBER 2022– PRESENT

Answer telephone calls, attract tenants by advertising unit vacancies online, obtain referrals from current tenants, explain the advantages of property location and community amenities, and show units as requested by the owner. Collect security deposits and monthly rental payments; distribute tenant rental payment receipts; conduct annual recertification of residents and pay bills as requested by the owner. Maintain property and building systems by investigating, mediating, and resolving tenant disputes/complaints; enforce occupancy rules; inspect vacant units for move-in condition and turnover status; contact the landlord regarding needed repairs and renovations. Accomplish targeted goals by accepting new assignments to explore new and different requests to add value to providing excellent customer service and a supportive environment for residents and visitors. Maintain property filing system which includes tenant information and leases, potential applicant information, tenant delinquent rental account files. Deliver rent payment deposits to the bank. Establish and maintain regular daily office hours and ensure adequate coverage on weekends and holidays.

OFFICE ASSISTANT MARYLAND FLOOR COVERING, LLC. DECEMBER 2019– SEPTEMBER 2022

Greeted customers and handled inquiries and complaints. Answered telephones and took accurate messages. Monitored and maintained office supplies inventory and equipment. Scheduled flooring installation jobs for the owner as requested. Monitored incoming emails regarding flooring estimates and answered or forwarded them to the owner as required. Updated and maintained office filing, storage systems, and databases such as mailing lists, contact lists, and customer information. Researched flooring product information when requested. Faxed, scanned, and copied documents. Typed documents, reports, and correspondence when requested. Performed work-related errands as requested, such as going to the post office and bank. Kept office area clean and tidy.

RETAIL SALES ASSOCIATE KOHL’S DEPARTMENT STORE SEPTEMBER 2018–NOVEMBER 2019

Welcomed and engaged with customers as they entered the store. Assessed customers' needs and suggested solutions to their problems. Completed sales using cash registers to process payments. Set and attained sales goals. Gave customers advice about sales and promotions

WAREHOUSE TEAM MEMBER AMAZON APRIL 2017– AUGUST 2018

Worked with team members to ensure orders were ready for people and potential customers relying on Amazon's service. I supported, aided, and enhanced Amazon's warehouse operations. Ensured that orders were processed, packaged, and shipped on time and accurately.

EDUCATION

WESTERN HIGH SCHOOL BALTIMORE, MD. AUGUST 2012–MAY 2016

GPA: 3.0

COMPUTER/TECHNICAL SKILLS & ABILITIES

Microsoft Windows & Microsoft Office 365; Word; Internet, Email

LEADERSHIP & COMUNICATION

Undertakes tasks with a positive attitude and is a great role model for others.

Possessive interpersonal skills that allow for clear and concise communication between others

Works well with others and adapts to all types of working environments.

REFERENCES

Wil Hightower, Owner, Hightower Development, LLC., 202-***-****, ****************@*****.***

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