Customer Service Representative
Resume:
CONTACT
PHONE:
E-MAIL:
**********@*****.***
EDUCATION
San Jacinto College
• Microsoft Office
SKILLS
• Bilingual
• Result oriented
• Relationship Building
• Customer Engagement
• Adaptability
• Customer service
• Multi-Tasking
• Project management
• Communication skills
• Critical thinking skills
• Empathy
• Attention to Detail
Ramona Rodriguez
OBJECTIVE
Experienced Bilingual Customer Service Representative with a demonstrated track record of providing exceptional customer support. Fluent in English and Spanish, I effectively address customer inquiries and resolve issues in a fast-paced environment. I possess an exceptionally high level of attention to detail as well as accuracy and highly organized. Fulfill customer and company's expectations, would be the priority.
EXPERIENCE
Purchase Order coordinator
Meitec INC, TX / April 2023 – March 2024
• Oversee the coordination of purchasing activities to include, researching, identifying, and evaluating vendors for pricing and quality, documenting all purchasing decisions, and completing purchase orders
• Tracking of expense vis SAP Concur software
• Administrative support, as needed
Substitute Paraprofessional
DPISD, TX / Jan 2020 – March 2023
• Collaborated with lead teacher in the planning and preparation of lesson materials, ensuring alignment with curriculum objectives
• Supported classroom instruction by delivering targeted teaching aids and reinforcing lesson content
• Monitored student behavior in various settings, implementing classroom management strategies to maintain a positive and productive learning environment
• Offered individualized support to students during classroom activities, adapting instruction to meet diverse learning needs and enhance student comprehension
Customer Service Representative
Cather Insurance, TX / Jan 2019 – May 2019
• Leveraged bilingual abilities in English and Spanish to enhance service delivery for Spanish-speaking customers, ensuring clear communication and customer satisfaction
• Collected comprehensive information from clients to facilitate accurate and timely insurance quote preparation
• Efficiently collected and processed payments from customers, ensuring accuracy and adherence to company policies BILINGUAL DEPUTY COURTS CLERK
Deputy Court, TX / February 2018 – December 2018
• Assisted the judge and prosecutor by providing accurate translation services for Spanish-speaking individuals on the docket, facilitating clear and effective communication during court proceedings
• Scanned and filed court documents, ensuring accuracy and secure handling of sensitive information
• Supported court operations by organizing and processing legal documents, enhancing the efficiency of case management systems
RECEPTIONIST
Gayesco-WIKA, TX / July 2015- November 2017
• Supported the Executive Assistant with daily projects, enhancing office productivity and assisting in the execution of administrative tasks
• Managed incoming calls, efficiently directing them to the appropriate sales team members to facilitate prompt customer service and support
• Produced visitor and employee ID badges as required, ensuring all personnel and guests had proper identification for security purposes
• Systematically organized and filed incoming mail, maintaining an efficient internal mailing system to ensure timely distribution within the organization
• Generated and maintained new project files for the Projects team, contributing to organized and efficient project tracking
Contact this candidate