Customer Service Representative
Resume:
Natasha Martin
London, KY *****
************@*****.***
I am focused and highly motivated.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Eligibilty support worker
Serco Incorporated - London, KY
March 2019 to Present
I process support documents and make out bound calls for missing information on consumers' documents.
Dispatcher
AAA CLUB ALLIANCE - Lexington, KY
July 2018 to January 2019
I assisted members in locating the driver of their tow truck as well as dispatched drivers to certain service calls.
Customer Service Representative
A Book Company LLC - Lexington, KY
May 2016 to June 2017
I assisted student students and parents with the purchases of their required textbooks. As well as resolving any issues that may have occurred.
Internal Support Group
General Dynamics Information Technology - Corbin, KY August 2008 to January 2016
I answered supervisor calls for an insurance company, as well assisted other representatives with their phone calls.
I was also an acting supervisor for 6 months which included having a team of 18 workers under me. During this time period I completed my regular duties as well kept my team up to standard. This included coachings, monitoring, training, attendance, and everything possible to help them succeed. Education
Bachelor's degree in Psychology
Eastern Kentucky University
January 2022 to May 2024
Associate in Arts (AA)
Somerset Community College - London, KY
January 2019 to December 2021
Skills
• Microsoft Office, Microsoft Word, Powerpoint, Excel, Outlook (10+ years)
• Customer Service
• Customer Care
• Call Center
• CSR
• Data entry
• Typing
• Software troubleshooting
• Microsoft Office
• Customer service
Additional Information
I am a fast learner, very efficient, and a hard worker.
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