Customer Service Assistant Manager

CRISTINA TALABUCON

Lee's Summit, MO *****

**************************@***********.***

+1-816-***-****

Driven professional seeking a position as an Assistant Manager/Manager where I can showcase my proven leadership abilities. As well as creating warm and friendly atmosphere for both employees and customers. Dedicated to productivity and ensuring management priorities are met. Authorized to work in the US for any employer

Work Experience

Server/Hostess

The Princeton Senior Living - Lees Summit, MO

June 2023 to Present

Greeting guests and residents

Assisting the residents to what they need

Taking orders

Serving foods

Senior Chief Supervisor

Club Demonstration Service - Honolulu, HI

January 2021 to December 2023

• Operated in a fast-pace environment with demanding objectives for sales, service and quality; 99% successful at meeting management’s directives

• Enthusiastic and responsible leader; delivered friendly, prompt service to all members eliminated turnover and increased sales team

• Experienced in safe food handling, high standard of work place cleanliness, sanitation, food quality, and facility management.

• Managed employee scheduling, assigned daily duties; assisted and trained sales advisors to optimize their abilities and skills enhancing productivity

• Organized and prepared the work flow optimization; utilized computer systems and software to include Microsoft Word, Teams and Zoom.

Dessert/Pastry Prep & Finisher

The Cheesecake Factory - Waikiki, HI

January 2021 to December 2022

• Delivered customer service with a personable attitude; prepared and finished desserts per customer request.

• Promoted and informed customers of dessert changes and new beverages offerings to maintain quality of service and optimize sales.

• Completed opening and closing checklist to facilitate smooth restaurant operations. Education

Bachelor of Industrial Technology in Hotel and Restaurant Technology Eastern Visayas States University

2002 to 2006

Skills

• Attention to Detail

• Problem-solving

• Leadership

• Critical Thinking

• Communication

• Interpersonal Skills

• Creativity

• Teamwork

• Food handling

• Store management

• Leadership

• Hospitality

• Customer service

• Quality assurance

• Succession planning

• Sales

• POS

Certifications and Licenses

Food Handler Certification

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