Customer Service Coordinator
Resume:
Ana Ramos
**************@*****.***
EXPERIENCE
Customer Service Coordinator
Grendene Global Brands
**** – 2024
Keeping records of customer interactions, transactions, comments, and complaints
Processing orders, forms, applications, and requests
Maintaining a positive, empathetic, and professional attitude toward customers
Communicating with customer through various channels
Responding promptly to customer inquiries
Multitask and work on several Web Channel
Ensure customer satisfaction and provide professional customer support
Strong Interpersonal and communication skills
Handle inbound and make outbound calls
Communicate and coordinate with colleagues as necessary
Customer Care Specialist
Sunpass
2015 – 2021
Assist with inbound calls for Sunpass/Florida Department of Transportation
Collaborated with team members in different departments to meet the needs of customers
Excellent multitasking, research and time management abilities to effectively handle high volume of calls
Assist with Supervisor and Manager escalated calls
Reviewed customers' Service Request and Document to assess determination eligibility
Coordinate and report issues with Support Department and Upper management via email.
Operate phone lines with excellent phone etiquette skills
Offer Customer company product and explain the advantage of a pre-paid tolling program
Customer Service Representative
Vyvary Inc.
2010 – 2015
Manage high call volume
Selecting and explaining the best solution to solve the problem
Assist customer by answering any product questions
Follow up with the customer to ensure resolution
Sell company product
Vacation Specialist/ Customer Relations
Orange Lake Country Club
2007 – 2010
Coordinate the availability of rooms with front desk
Handle guest check ins
Converse with clients to domain destination, hotel, and attractions preference
Educated customer out the local area to help them have enjoyable trip
Customize availability packages, offer upgrade to match the customer's financial means and require accommodations
SKILLS
MS Excel, MS Word, WPM 25-35
EDUCATION
General Educational Diploma
Alco - Florida
2014
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