Customer Service Fort Wayne
Resume:
Shannon Bremer
***********@***********.***
New Haven, IN 46774
PROFILE
Objective
I am a self-motivated, self-starter who is looking to excel in the healthcare or hospitality industry
SKILLS
Good communication skills
Excellent multi-tasking abilities
Good telephone etiquette
Great customer service and time management skills
Proficient with using the computer and different programs
Patient registration
HIPPAA compliance
Insurance verification
Medical terminology
Patient charting
Medical records management
EXPERIENCE
Homewood Suites/Hilton Garden Inn, Fort Wayne, IN
December 2020 – Present
Front Desk/Night Auditor
Greet, register, and assign rooms to guests coming into the hotel
Contact housekeeping maintenance staff when guests report problems
Issue room keys
Make and confirm reservations
Verify customers’ credit, and establish how the customer will pay for the accommodations
Answer phone calls
Night audit
Assisted with preparing, setting up, and serving breakfast to guests
Soulier Eye Care, Fort Wayne, IN
August 2017 – December 2020
Medical Receptionist
Checked patients in and out
Answered phones and directed calls to appropriate staff
Scheduled and confirmed patient appointments, surgeries, or medical consultations.
Performed preliminary eye tests
Greeted visitors, ascertained purpose of visit, and directed them to appropriate staff
Prepared exam rooms and patients for eye examinations
Coordinated patient flow
EDUCATION
Ross Medical Education Center, Fort Wayne, IN
Certificate: Medical Insurance, Billing, and Office Administration
October 2018 - August 2019
Anatomy & Physiology
Medical Terminology
Billing and Coding
Insurance
Harrison College: Fort Wayne, IN
Associate’s Degree: Office Administration
January 2007 - December 2008
Word, Excel, and PowerPoint
Communication
Multi-tasking
Telephone etiquette
CERTIFICATIONS
CPR, AED, and First Aid: December 2021 – December 2023
Contact this candidate