Juanna Fellows
Chicago, IL *****
****************@*****.***
Summary
Qualified Security Officer with experience maintaining safety for campus grounds and facilities. Talented at roving control and entrance control. Successfully remains calm in high-pressure situations and interactions with difficult individuals. License officer Arm/Unarm / Perc Card Diligent Food Service Team Member offering over 6 years of experience in foodservice. Skillful in maintaining cost controls and determining optimal coverage to meet business needs without sacrificing quality. Talented at building relationships with community members, clients and staff. Give 100% of effort to all my endeavors.Warehouse and Retail experience: Picker, Packer, General Labor, merchandising. CPR,AED, and basic first ad certification, also have food handler license,Basset certification. Compassionate home care worker focused on helping clients maintain personal hygiene and assisting with activities of daily living. Skilled in preparing meals, maintaining organized living spaces and documenting behaviors. Committed to emotional and social support to promote overall wellness.
Skills
Emergency Management
Electronic surveillance
Shipping and receiving
Material Handling
Customer Service
Cash Management
Cash Handling
Retail experience
Care Plan Management
First aid and safety
Care plan assessment
Security license
Order Processing
Problem-Solving
Loading and unloading
Warehouse Organization
Experience
October 2022 - March 2024
United Security Services - Chicago, IL
Security Officer
Checked for safety hazards and took corrective action when necessary.
Monitored surveillance cameras and responded to suspicious activity.
Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
Confirmed visitor identification prior to granting entry into the building.
Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
August 2018 - February 2023
Andy Frain Security Services - Chicago, Illinois
Security Officer
Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
Verified photo IDs and tickets to allow guests passage.
Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
Responded to medical emergencies before paramedic and law enforcement arrival.
Provided escorts for visitors as needed throughout the facility.
May 2021 - October 2022
Help At Home Health Care - Chicago, IL
Home Health Aide
Assisted with personal care activities, such as bathing, dressing and grooming.
Provided companionship and monitored health condition of clients.
Transported clients to doctor appointments and social events.
Helped clients move in bed, stand or walk using proper body mechanics techniques.
September 2019 - December 2020
Sas Retail Merchandising - Chicago, Illinois
Merchandise Associate
Facilitated daily store operations, including replenishing stock and organizing merchandise displays.
Maintained accurate records of inventory levels and sales data to ensure optimal product availability.
Inspected products for quality assurance purposes prior to stocking shelves.
May 2018 - May 2020
Wrigley Field - Chicago, IL
Cashier Team Lead
Trained new cashiers on proper use of registers and store policies.
Meet and greet everyone that comes into the ball park Manage transactions with customers using cash registers,scan meals and drinks to ensure price accurate, resolve customers issues and answer any questions Deliver best in class quest service through all touch points via the cubs and levy restaurants
October 2017 - October 2018
UPS - Rockford, IL
Warehouse Worker
Maintained stock levels in accordance with company policies.
Received and tracked incoming inventory shipments.
Organized warehouse space for efficient storage of products.
Received deliveries, scanned packages and updated orders in internal database.
Education and Training
June 2017
Hillside Academy Chicago, IL
High School Diploma