Customer Service Representative

Sheila Hall

*********@*****.*** 205-***-**** Tuscaloosa, AL

SUMMARY

Seasoned administrative professional with 20 years of experience in the Department of the Army, adept in customer service, administrative oversight, and human resources. Expert in managing communications, streamlining processes, and providing technical guidance. Seeking to leverage extensive background in service delivery and personnel management as a Customer Service Representative. Experience in data entry and working remotely

WORK EXPERIENCE

Department of the Army (75th Combat Support Hospital) Tuscaloosa, Alabama Staff Administrative Assistant Jul 2013 - Jun 2023

• Provided expert advice to senior personnel on a range of administrative matters, ensuring adherence to organizational policies and standards.

• Exercised staff-level oversight and offered technical guidance across various administrative functions, enhancing operational efficiency.

• Coordinated and facilitated administrative support for nine subordinate units, streamlining processes and improving service delivery.

• Demonstrated exceptional customer service abilities, effectively managing communications via phone and email, and adeptly addressing complex queries.

United States Army Reserves (Various Assigned Units) Tuscaloosa, Alabama Human Resource Specialist Aug 2003 - Jul 2013

• Managed administrative duties, ensuring compliance with Freedom of Information and Privacy Acts, and facilitated personnel promotions, including coordinating ceremonies.

• Conducted thorough line of duty investigations to uphold unit integrity and operational readiness.

• Oversaw human resource functions within the personnel office, focusing on maintaining accurate strength management reports and accounting records.

• Analyzed and reviewed reports, statistics, and applications, providing well-founded personnel action recommendations to senior management.

Department of the Army (348th General Hospital, Pedricktown, New Jersey) Staff Administrative Assistant Sep 2001 - Aug 2003

• Managed a team of full-time military and civilian staff, delegating tasks and adjusting priorities to optimize operational efficiency.

• Conducted performance evaluations for subordinates, recommended position classification adjustments, and oversaw facility maintenance and operations in compliance with directives and regulations. Department of the Army (841st Engineer Battalion) Orlando, Florida Unit Administrator Oct 1996 - Sep 2001

• Directed full-time support personnel operations, established work assignments, and ensured quality control over all outgoing correspondence.

• Managed finance and personnel activities, processing daily transactions for over 150 soldiers and maintaining compliance with internal controls to reduce pay discrepancies.

• Oversaw facility management, ensuring the maintenance and efficiency of the USAR center, and updated records management systems in line with regulatory requirements. Department of the Army (318th Press Camp Headquarters, Forest Park, Illinois)

Unit Administrator Sep 1993 - Oct 1996

• Managed comprehensive payroll operations and financial document processing, ensuring timely and accurate compensation for personnel.

• Coordinated administrative and clerical support, facilitating supply functions and compliance with critical deadlines to maintain unit efficiency.

EDUCATION

American Intercontinental University

Bachelor's Degree, Business Administration & Human Resource Management Hoffman Estates, IL US

Aug 2005

New World Business College

Vocational, Advanced Accounting & Mico-computer

Anniston, Alabama US

Jun 1984

Gadsden Business College

Vocational, Accounting & Business Administration

Anniston, Alabama US

Aug 1983

Paramount High School

High School Coursework

Boligee, Alabama US

May 1981

SKILLS

Microsoft Edge • Typing (50 WPM) • Word Processing • Windows NT • Central Level Automated System (CLAS 5.01.12+ Pay System) • RLAS (Regional Level Automated System) • Microsoft Excel • Microsoft PowerPoint • Data Entry Clerk • Medpro • Defense Travel System (DTS) • Iperms • Enterprise Access Management Service-Army

(IPPS-A) • Microsoft TEAMS • Data Entry Input • Mail Clerk

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