Customer Service Representative
Resume:
TIARA POWELL
Brooklyn, NY *****
**************@******.***
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem- solving skills. Enhances customer experiences by employing service- oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Authorized to work in the US for any employer
Work Experience
Security Guard
SJ SOLUTIONS SECURITY & PROTECTION SERVICES INC - Brooklyn, NY September 2023 to Present
Customer Service Representative
Delta Air Lines, Inc - New York, NY
April 2018 to April 2023
• Handled 500 customer inquiries a day and give suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times. resulting in increased customer engagement scores.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Handled customer inquiries and suggestions courteously and professionally Mental Health Aide
Grady Hospital - Atlanta, GA
August 2015 to April 2018
• Developed and maintained positive relationships with clients to create safe and supportive environment.
• Applied de-escalation and limit-setting techniques to promote patient cooperation.
• Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
• Performed scheduled patient safety checks and documented results to establish patients' well-being. Front Desk Receptionist
Motel 6 Hotel - Atlanta, GA
June 2013 to August 2015
• Greeted 100 plus guests at front desk and engaged in pleasant conversations while managing check- in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and reservations. Shift Supervisor
Dunkin Donuts - Atlanta, GA
January 2012 to November 2013
.Maximized sales and profits to achieve outstanding results.
.Overseen store when store manager wasn't around, sales ranging for 800,000 thousand to 1 million dollars a year.
.Responsible for all duties for all employees in the store.
.motivate a team of 10- 15 team members and leaders to improve performance and ensure guests have the best dunkin experience.
Education
High School Diploma
Louis E Dieruff High School - Allentown, PA, US
June 2013
Skills
• Multi-Line Phone Talent
• Conflict Mediation
• Account Management
• Document and Records Management
• Microsoft Excel
• McAfee
• Microsoft Word
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Grammar
• Billing Adjustments and Refunds
• Medical Terminology Knowledge
• Project Management Abilities
• Customer Consulting
• Analysis Skills
• Office Administration
• Medical Scheduling
• Security
Certifications and Licenses
Guard Card
December 2024 to December 2025
Assessments
Home health aide skills — Proficient
May 2023
Providing care to patients in a home setting
Full results: Proficient
Delivery driver — Proficient
May 2023
Interpreting instructions or signs and solving problems Full results: Proficient
Work motivation — Proficient
May 2023
Level of motivation and discipline applied toward work Full results: Proficient
Security guard skills — Proficient
March 2023
Assessing risks, enforcing security standards, and handling complaints Full results: Proficient
Work style: Reliability — Proficient
May 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Work style: Reliability — Proficient
September 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Call center customer service — Proficient
May 2023
Demonstrating customer service skills in a call center setting Full results: Proficient
Work style: Reliability — Proficient
August 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Cleaner fit — Proficient
March 2023
Measures the traits that are important for successful cleaners Full results: Proficient
Legal skills — Completed
August 2023
Supporting legal procedures, preparing documents, doing research, and collecting client information in a legal setting
Full results: Completed
Retail customer service — Completed
June 2023
Responding to customer situations in a retail setting Full results: Completed
Medical receptionist skills — Completed
August 2023
Managing physician schedules and maintaining accurate patient records Full results: Completed
Security guard skills — Proficient
December 2021
Assessing risks, enforcing security standards, and handling complaints Full results: Proficient
Customer service — Completed
July 2023
Identifying and resolving common customer issues
Full results: Completed
Work style: Professionalism — Completed
July 2023
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Completed
Bartending — Completed
January 2022
Understanding, pouring, and mixing drink orders
Full results: Completed
Administrative assistant/receptionist — Proficient July 2023
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Front desk agent (hotel) — Proficient
July 2023
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient
Food service: Customer situations — Proficient
August 2023
Identifying and addressing customer needs in a food service setting Full results: Proficient
Protecting patient privacy — Completed
August 2023
Understanding privacy rules and regulations associated with patient records Full results: Completed
Warehouse safety — Proficient
July 2023
Using safe practices in a warehouse setting
Full results: Proficient
Management & leadership skills: Impact & influence — Completed May 2023
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Completed
Medical terminology — Completed
August 2023
Understanding and using medical terminology
Full results: Completed
Food service: Customer situations — Proficient
August 2023
Identifying and addressing customer needs in a food service setting Full results: Proficient
Attention to detail — Proficient
April 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Customer focus & orientation — Completed
January 2022
Responding to customer situations with sensitivity Full results: Completed
Front desk agent (hotel) — Proficient
January 2022
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Scheduling — Proficient
July 2023
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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