Customer Service Transportation Supervisor
Resume:
Joy C. Beyda
Gurnee, IL *0031
*********@*****.***
SKILLS
Highly motivated and professional, with excellent customer service and communication skills. Accustomed to handling sensitive, confidential information and skilled at optimizing processes and procedures.
EXPERIENCE
TRANSPORTATION SUPERVISOR, KROGER LOGISTICS PLEASANT PRAIRIE, WI, OCT. 2023 - JUNE 2024
● Responsible for safety, productivity, and engagement supporting all facets of transportation, operating efficiency, and customer satisfaction
● Performed as acting manager for the Fleet department from March 2024 through April 2024; managed repairs and maintenance for over 400 vehicles in multiple locations, paid invoices and processed fuel usage/maintained fuel islands
● Revised & implemented the Transportation Daily Yard and Office Inspection, which allowed the department to successfully pass Kroger’s annual corporate audit
● Collaborated with Planning and Operations, to coordinate deliveries
● Coordinated multiple special events with Kroger and non-profit organizations
● Maintained daily records of vehicle mileage, fuel usage, repairs and other expenses
● Supervised, coached and provided daily support for Customer Service Delivery Drivers
● Trained new hires
● Led daily transportation huddles
● Utilized UKG payroll system for hourly employees POLICE RECORDS SPECIALIST/CODE ENFORCEMENT ADMINISTRATOR - CITY OF LAKE FOREST OCT. 2020 - OCT. 2023
● Completed background checks, expungements, notarizations, bond transmittals, responded to FOIA requests and requests from State Attorney’s office and other criminal justice agencies
● Managed the Lake Forest Administrative Hearing as the Hearing Clerk/Code Enforcement Administrator
● Worked with City Attorney to update and revise the city’s Adjudication paperwork
● Managed Traffic Crash, Residential Burglary, Stolen Vehicle, Fleet Mileage Forecast spreadsheets
● Worked with the Chief of Police to prepare annual Police Data Dashboard for city board
● Worked with Lake Forest City Hall on environmental sustainability data reports
● Provided support for merging reports, NIBRS submissions to the FBI, FOIA responses and subpoenas
● Coordinated the development of the Records Department Procedure Manual
● Revised and managed the department’s DUI Tow Impound process
● Utilized multiple Tyler New World applications including LERMS, Mobile and Merge
● Specialized in guest relations including inquiries and requests received via email, phone and in-person
● Sat on the department’s awards committee for the annual Lake Forest Police Awards
● Assisted in facilitating department’s internal training for new officers TRANSPORTATION SUPERVISOR, CANCER TREATMENT CENTERS OF AMERICA FEB. 2019 - OCT. 2020
● Managed daily business operations, including maintenance and repairs for vehicles and performance and productivity of 5 Dispatchers and 25+ Drivers
● Developed and successfully implemented departmental processes, guidelines and growth strategies
● Assisted in the creation and management of the department budget - came under budget for FY20 by 23% ($545,063) as of May 2020, through the implementation of new processes, analyzing of current department needs and elimination of unnecessary spending
● Maintained confidential patient data and resolved patient complaints
● Utilized Microsoft Word and Microsoft Excel to create and manage department documents, dashboards and spreadsheets
● Led monthly department meetings and daily team huddles
● Assisted CTCA’s Infection Prevention department with creating a process to ensure Patient and Driver safety during the COVID-19 Pandemic TRANSPORTATION DISPATCHER, CANCER TREATMENT CENTERS OF AMERICA OCT. 2014 - FEB 2019
● Proficient use of Hudson computer software to pre-schedule and live dispatch routes for thirty plus CTCA drivers and over 200 patients daily
● Assisted with the design, implementation and maintenance of multiple processes within the Dispatch office, including the restructuring of the Dispatch Notes Tracker - a process that assists the department with tracking errors in order to improve department efficiency and patient experience
● Restructured the department’s shuttle rotation, which resulted in increased driver productivity and patient satisfaction
EDUCATION
COLLEGE OF LAKE COUNTY, GRAYSLAKE, IL - Microsoft Excel Certification Level 2 & Level 3 - 2019
COLLEGE OF LAKE COUNTY, GRAYSLAKE, IL - Associate of Art (A.A.) Psychology
(Highest Honors ) 2023
UNIVERSITY OF ILLINOIS SPRINGFIELD, SPRINGFIELD, IL - Bachelor of Art (B.A.) Liberal Arts - Anticipated Spring 2026
Contact this candidate