Customer Service Manager
Resume:
Kenwyn Loefflad
Customer Service
Willington, CT 06279
******@*******.***
1. Worked for General Motors for 15 years in a customer service role . Authorized to work in the US for any employer
Work Experience
Automotive Service Manager
General Motors - East Hartford, CT
April 1994 to August 1999
Supervisor of 23 automobile technicians. Supervisor of service office, service writers and dispatcher . Submitted warranty claims to Chevrolet
Repair management
Sales
Employee interviews, hiring and training
Customer relations
Courses in business management for service managers Reynolds and Reynolds Automotive System Division certified ERA Service Merchandising, Invoice and Scheduling As a woman it was extremely challenging to fill a position traditionally held by men. Automotive Service Advisor
Lipman Chevrolet / takeover / Newman Chevrolet - East Hartford, CT April 1993 to August 1999
General Motors Automotive Customer Service Manager. Service Advisor
Newman Chevrolet - East Hartford, CT
May 1988 to September 1993
Sales of Automotive Service
Customer Relations
Close repair orders
Code warranty claims
Customer Service Representative
Security Connecticut Life - Farmington, CT
September 1985 to November 1985
Compilation of case information for underwriters
Temporary employment
Reinsurance Accountant
The Cigna Group - Bloomfield, CT
May 1982 to August 1985
Reinsurance accountant,Underwriting assistant .
Balanced monthly dividend statements, renewals, rate calculations and case preparation for underwriter review.
Education
GED in English,Math,Social Studies, Science
Northwest Community College - Winsted, CT
January 1982 to January 1982
11th grade in Advanced Equine Management
Stoneliegh Burnham School for Girls - Greenfield, MA September 1979 to June 1981
Skills
• Customer service (10+ years)
• Communication Skills
• GM Vehicles
• Interviewing
• Writing Skills
• Parent / School Advocate (10+ years)
• Sales
• Supervising experience
• Dealership experience
• GM vehicles
• Auto service management
• Communication skills
• Interviewing
• Leadership
• Office experience
• Cash handling
• Cash register
• Phone etiquette
• Customer support
• Childcare
• Typing
• Customer service
• Salesforce
Awards
General Service Manager
June 2005
My dealership ranked 1st in customer satisfaction. All points of service . Purchase to service and resale 1995
1997
1998
1999
Accredited Dealer, Certified Service Manager
January 1993
Received full warranty authorization capabilities. Service Training Standards Award
February 1993
First to attain training standards in the northeast region . Only the Best club member.
June 1993
Gold and silver honors
Quality Repair Challenge
April 1996
First place
Service Images
2005
First place
Customer satisfaction
2005-2012
Advanced Equine Management
June 1981
Certifications and Licenses
Chevrolet Customer Focus Acedemy
April 1995 to Present
Certificate of Training
Chevrolet Certified Technician, brakes and drive ability Driver's License
August 2022 to July 2024
Additional Information
The lapse in my employment history is due to my taking the time off to start and raise a family. In addition I homeschooled my 3 children . My youngest just completed high school in October . I have raised 2 special needs children . I was an integral part of starting the first SEPTA ( Special Education Parent Teachers Association)in CT . I have a deep understanding of the parent - school relationship including representing parents and students during IEP meetings .
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