Customer Service Front Desk

Joel Jolly

* ***** **, ********, **

Phone: 571-***-****

Email: ************@*****.***

Objective

Highly motivated and versatile professional with a strong background in customer service, hospital navigation, and volunteer tutoring. Adept at effective communication, team collaboration, and administrative tasks. Proficient in Microsoft PowerPoint, Excel, and various software tools. CPR certified and a nationally recognized track and field athlete with a passion for mentoring and training others. Seeking to leverage my skills and experiences in a challenging and rewarding role.

Professional Experience

Way Finder

INOVA Fair Oaks, Fairfax, VA

June 2022 - August 2022

●Distinguished as one of the most punctual and valuable volunteers; awarded a letter of recommendation from the head of Volunteer Services.

●Ensured smooth hospital operations by effectively communicating with patients and staff, providing clear directions, and assisting with patient navigation.

●Supported front desk operations by addressing customer queries, locating room numbers, and providing general assistance to patients and visitors.

President

STEMpowering

June 2021 - Present

●Led the STEMpowering initiative, providing free exposure to STEM topics for middle and kindergarten students, fostering early interest in science, technology, engineering, and mathematics.

●Organized and conducted workshops and events to engage young students in hands-on STEM activities.

●Managed a team of volunteers, overseeing project planning, resource allocation, and execution to ensure successful program delivery.

Customer Service Associate

Wawa, Stafford, VA

March 2024 - Present

●Played a key role in maintaining seamless store operations by engaging with customers, addressing their needs, and ensuring their satisfaction.

●Managed the handling and sale of regulated products, including tobacco and alcohol, adhering to company policies and legal requirements.

●Collaborated with the deli and beverage teams, contributing to high standards of service and operational efficiency, and fostering a positive work environment.

Education

High School Diploma

Chantilly High School, Chantilly, VA

Graduation Date: June 7th, 2024

●Completed 9 college-level courses, including Honors, AP, and Dual Enrollment classes, demonstrating academic rigor and a commitment to excellence.

●Active member of multiple honor societies and clubs, including Amnesty International, Computer Science Honor Society, Math Honor Society, and National Honor Society.

●Participated in Chamber Chorale, the most prestigious choir in school, and achieved recognition in VCDA District Chorus.

Skills

●Effective Communication

●Team Collaboration

●Customer Service Excellence

●Microsoft PowerPoint and Excel Proficiency

●Track and Field Training and Mentorship

●CPR Certified

●Project Leadership and Management

Certifications and Training

●CPR Certification

●Comprehensive on-the-job training at Wawa and INOVA Fair Oaks

Projects

Volunteer Tutor

Learn To Be

●Provided academic support to underprivileged children, helping them improve their school performance and build confidence in their abilities.

President

STEMpowering

●Led the STEMpowering initiative, providing free exposure to STEM topics for middle and kindergarten students, fostering early interest in science, technology, engineering, and mathematics.

Awards and Honors

●Nationals Qualifier in Track and Field (100m and 200m)

●District and Regional Champion in Track Meets, demonstrating athletic excellence and dedication.

●VCDA District Chorus Member, showcasing musical talent and commitment.

Professional Memberships

●Amnesty International

●Computer Science Honor Society

●Math Honor Society

●National Honor Society

References

Available upon request.

Contact this candidate