Program Director Manager

Samantha Alm

Sam Angelo, Texas *****

***.********@*******.*** 832-***-****

Professional Summary

Results-driven Program Director with extensive experience in social services, specializing in homelessness and addiction. Proven record of accomplishment in leading innovative programs, enhancing team performance, and building effective communication partnerships. Known for exceptional problem-solving abilities, leadership skills, and customer relations. Adept at making strategic decisions to drive positive organizational outcomes.

Key Skills

Leadership & Management

• Organizational Leadership

• Team Supervision & Motivation

• Strategic Planning

Operational Expertise

• Regulatory Compliance

• Budget Coordination & Management ($3.7M)

• Program Development

Communication & Collaboration

• Verbal and Written Communication

• Stakeholder Engagement

• Community Partnership Building

Technical Proficiency

• Microsoft Office Suite

• Data Reporting & Analysis

Professional Experience

Program Director

Recenter – Houston, TX

January 2021 – July 2023

• Administered and oversaw Recenter programs, ensuring efficient service delivery and client satisfaction.

• Collaborated with the board of directors, executive director, and administrative and financial teams, reporting accurate program data, and managing grant allocations.

• Established and enforced operational protocols, improving service consistency and quality.

• Supervised program staff, conducted annual performance evaluations, and fostered a culture of continuous improvement.

• Managed a $3.7 million program budget, improving resource allocation to support operations and growth.

• Provided comprehensive documentation for funding sources, grants, and governmental agencies, ensuring compliance and transparency.

Key Achievements

• Increased program efficiency by 20% through the implementation of new operational protocols.

• Secured additional funding by successfully writing and managing grant proposals, increasing the annual budget by 15%.

Program Manager

Recenter – Houston, TX

February 2018 – December 2020

• Coordinated and planned female residential programs, aligning with organizational guidelines and mission.

• Compiled and reported monthly and quarterly program statistics, maintaining 100% compliance with federal funding regulations.

• Established partnerships to expand Social Development Programs, enhancing service offerings.

• Promoted programs within the community through collaboration with leaders, organizations, and public agencies.

Key Achievements

• Enhanced program participation by 25% through targeted community outreach and partnerships.

• Maintained 100% compliance with federal regulations, securing continuous funding.

Assistant Program Manager

Recenter – Houston, TX

August 2015 – February 2018

• Played a key role in creating and developing female residential programs and support structures.

• Coordinated programs within organizational guidelines, leveraging creativity and vision.

• Implemented monthly reporting and quarterly program statistics, ensuring 100% compliance with federal funding regulations.

• Collaborated with community leaders, organizations, and public agencies to promote programs.

Key Achievements

• Successfully launched new residential programs, increasing service capacity by 30%.

• Developed strong community relationships, resulting in enhanced program visibility and support.

Education

Associate of Arts (January 2019)

Houston Community College, Houston, TX

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