Customer Service Patient Care
Resume:
ANNETTE JANSIK
Apopka, FL *****
***********@*****.***
SUMMARY
Accomplished and energetic leader with a solid history of achievement in teamwork, customer satisfaction with reaching company goals. Successful at Leadership, multitasking with outstanding attention for detail. Committed to professionalism and top-of-the-line customer service. SKILLS
• Team Leader
• Proactive Problem Solving
• Professionalism
• Communication
• Professionalism
• Trainer, Motivator
• Work Ethic
• Culture Awareness
PROFESSIONAL EXPERIENCE
WELLMED
Orlando, FL
Patient Care Coordinator 08/2023 to Present
Assist up to 50 patients who may not be able to manage their care on their own, such as disabled or elderly people. Teamwork to coordinate with Doctors, Nurses and other health care personnel to maintain high level of care.
• Educates patients and their families on the care plan; provides details related to treatments, procedures, medications, and continuing care requirements.
• Maintains patient care database by entering new information as it becomes available.
• Ability to work under pressure
• Outstanding bedside manner
ORLANDO SENIOR HEALTH NETWORK
Orlando, FL
Dining Room Manager 08/2014 to12/2021
Oversaw 25 to 30 staff Including hiring, on- boarding, scheduling, training, recruiting and productivity, employee engagement and establishing standard steps of service.
• Organized and oversaw food service training to educate employees on various task, including resetting tables, relaying orders to cooks and up-selling food and beverages.
• Designed overall floor plans and coordinated modifications for events and special reservations.
• Advised and educated front of the house of new items, food safety, customer service standards and operations. BULL & BEAR
Orlando, FL
Experienced Server 03/2011 to 08/2014
Dedicated, helpful food service professional with over 12 years of experience working in fine dining restaurants. Effective communicator who has the ability to up-sell menu items to patrons and provide them with viable food item suggestions, in accordance with their tastes. Track record of taking orders and collaborating with team members to serve food and beverages that exceed guests’ expectations.
• Serving high end food along with wine paring complement entree while maintaining high quality formal table service to over 100+ customers daily.
• Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers
• Stayed up to date on menus changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
THE PALM RESTAURANT GROUP
Orlando, FL
Experienced Server 01/2009 to 02/2011
Self-motivated Server with 10 years’ successful track record of bringing recurring business by providing exceptional food service to restaurant patrons. Demonstrated strong knowledge of food and beverage products and great insight into suggesting complementing menu items. A dedicated hospitality professional who has a special talent for providing gracious service that builds guests’ intent to return.
• Maintained 99.5% customer satisfaction rating for 24 months in a row.
• Recommended perfect cocktail and meal pairings according to customer tastes and fish of the day.
• Instructed guests on menu specials, took food and beverage orders, and answered any questions which may have arisen.
• Paid close attention to dietary and allergic restrictions and remained clean and hygienic throughout all shifts. AS YOU WISH, EVENTS Inc. – Orlando, Fl.
Event Coordinator / Co-Owner
EDUCATION AND TRAINING
Certification in CDM
University of Florida - Gainesville, FL
Certification in Wed Design
Winter Park Tech - Winter Park, FL
Associate in Business Management
Valencia College - Orlando, FL
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