Customer Service Administrative Assistant
Resume:
Alicia Scheller
Hilo, HI *****
******.*.********@*****.***
To obtain a full time position with a reputable company that I am able to grow with. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Dispatcher/Customer Service
Pacific Waste, Inc-Kailua-Kona, HI
January 2023 to August 2023
• Scheduling of all drivers to include Roll Off, Front Load and Scout.
• Provided excellent customer service.
• Dispatching; routing, rerouting, providing drivers and customers with updated information.
• Handle incoming calls, emails and any customer issues received.
• Dispatch drivers to calls as they are received, based on the customers needs.
• Built relationships with vendors, customers, home owners and property management. Administrative Assistant
Cetra Technology-Honolulu, HI
January 2021 to September 2022
• Monthly reconciliation of company credit cards and bank accounts.
• Processed daily parts receivables.
• Site visits; Visited sites to ensure that the electrical and current cabling were up to date prior to install.
• Project management; daily management of 25 projects. This included following up with install crew daily and communication with updates to each customer and scheduling.
• Account Payables; ensured all bills were entered in Quickbooks and issued checks to vendors.
• Built relationships with vendors and future clients.
• Conducted training to employees and other clients on Quickbooks.
• Weekly monitoring and reports for company call center using PDX program. Administrative Assistant
Pacific Waste-Kailua-Kona, HI
July 2019 to July 2020
• Human Resources/ Payroll
• Scheduling; roll off driver schedule, made changes when need to the FEL and Scout drivers.
• Provided excellent customer service
• Assisted with dispatching; rerouting, providing drivers with updated information.
• Conducted Monthly inventory.
• Built relationships with vendors, customers, home owners and property management. Central Baggage Resolutions Specialist l
American Airlines-Phoenix, AZ
April 2018 to August 2018
• Performed tracing functions to assist in reuniting customers with their bags.
• Communicated status updates to customers regarding delayed luggage or claim progress.
• Determined equitable resolutions for baggage losses, damages, pilferages and delays.
• Acted as a leader and internal/external resource for baggage information.
• Provided excellent customer service.
Information Manager
ServiceLink Commercial, LLC-Tempe, AZ
June 2017 to January 2018
• Daily schedule of operations.
• Accounts receivables;; invoiced and collected all monies due.
• Process and closed out all new contracts/customer projects.
• Provided excellent customer service.
• Human resources/Payroll.
• Assisted in the development of the company plan to increase revenue.
• Built relationships with commercial property management companies.
• Conducted daily job walks to ensure completion of project meets clients expectations. Hawaii Regional Office Manager l
Islandwide Solar, LLC-Kailua-Kona, HI
June 2012 to September 2016
• Overseen employees and daily operation for 3 islands.
• Assisted in the development of business and financial plan.
• Directed and trained all new sales representatives and office staff.
• Accounts receivables;; invoiced and collected all monies due.
• Process and closed out all new contracts/customer projects.
• Provided excellent customer service.
• Daily schedule of operations.
• Human resources/Payroll.
• Built relationships with partners such as SunRun, SunPower, CPF, County, Utility companies. Administrative Assistant l
Cost-U-Less-Hilo, HI
January 2008 to October 2011
• Processed and priced all new inventory.
• Developed successful marketing plans.
• Assisted with cashier duties, to include;; cash, checks, credit cards. Station Manager
Thrifty Car Rental l Kailua-Kailua-Kona, HI
January 2003 to June 2007
• Overseen daily operations for over 100 and 3000 vehicle in fleet.
• Human resources/ Payroll.
• Provided excellent customer service.
• Directed and trained all new employees.
• Maintained highest sales record in the state of Hawaii. 2
Education
Certificate of Completion in Esthetics
G Skin and - Arizona
September 2016 to May 2017
High school diploma or GED
Skills
• SALES (8 years)
• CONFIDENT (10+ years)
• CRM (6 years)
• CUSTOMER RELATIONSHIP MANAGEMENT (10+ years)
• QUICKBOOKS (6 years)
• Posting
• Customer Service
• Payment Posting
• Accounts Payable
• Billing
• Microsoft Excel
• Microsoft Word
• Payroll
• Microsoft Outlook
• Administrative Experience
• Roll Off Truck
• Financial Planning
• Construction
• Accounting
• Property Management
• Office Management
• ConnectWise
• Active Directory
• Dermabrasion
• Makeup Application
• Body Waxing
• Computer Networking
• Help Desk
• Network Support
• VMWare
• Bookkeeping
• Banking
• GAAP
• Organizational skills
• HRIS
• Time management
Certifications and Licenses
Esthetician Certificate of Completion
April 2016 to May 2017
• Lash extensions
• Microblading
• Waxing
• Facials
• Skin care
Driver's License
Enrolled Agent
CPR Certification
Certified Bookkeeper
Assessments
Attention to detail — Proficient
August 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Principles of accounting — Proficient
August 2023
Preparing financial records according to federal policies Full results: Proficient
Project timeline management — Proficient
May 2022
Prioritizing and allocating time to effectively achieve project deliverables Full results: Proficient
Administrative assistant/receptionist — Proficient July 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Scheduling — Proficient
August 2023
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Managing accounts in QuickBooks — Proficient
August 2023
Using QuickBooks software to manage business financials Full results: Proficient
Bookkeeping — Proficient
August 2023
Calculating and determining the accuracy of financial data Full results: Proficient
Bookkeeping — Proficient
December 2022
Calculating and determining the accuracy of financial data Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Personal Skills
• Trained in SunRun portal, Sales Force, At Task, ConnectWise and CRM programs.
• Microsoft word, excel, power point, access and SQL proficient.
• Quickbooks proficient.
• Able to type 85 wpm.
• Motivated, confident, team player and driven.
• Professional, reliable, committed, hard worker, drug free and honest.
Contact this candidate