Customer Service Social Media

Andrea Baker

**** *** ****** ** ****, Tx. 767**-***-***-*** ***.**.*****@*****.***

Looking for fully remote customer service position. Experience

Jan 6, 2019 to March 31, 2024

[Social Media] [customer service] [Support Services Group] We monitor our company’s feed via Twitter and Facebook for customers needing help with their accounts. I try to direct them to self serve if possible. Up until last month we took care of Australia and New Zealand. Still service United States and Canada. Feb 20, 2018 to Dec 15, 2018

[Sales and Billing [customer service] [Emperion Call Center] I started in sales and billing and then was put in tech support. Company went out of business here in Waco in December of 2018.

July 2013 to May 20, 2017

[Enrollment [Customer service] [GDIT Vangent]

I helped take applications for customers needing health insurance for the Affordable Health Act. After a year was made a Tier2 managing accounts that needed special verification. Education

[TSTC], [Waco. Texas], [McLennan County]

• Computer Science Mainframe 3.8

• September 1992 June 1994

Communication

Was hired 4 months prior to graduation for a firm in Dallas, Tx that wrote code for government contracts.