Customer Service Rep
Resume:
Bobby Harmon
Houston, TX *****
****************@***********.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service
Macys/True Blue - Plantation, FL
June 2020 to Present
I work all various job as a laborer customer service packer and housekeeping still work for this company. Customer Service Rep/Warehouse Assistant
Addeco/Nagler/Merrimack Valley/Sni - Lawrence, MA
January 2016 to Present
Worked at various businesses to assist in meeting customer expectations and company goals. Able to walk in to all assignments and assimilate well with job duties, other staff members. Never asked to leave an assignments because of poor quality work, finished all assignments and referred to new assignments readily.
Customer Service Representative/Call Center
Rotech Healthcare Inc/Vinali Staffing - Davie, FL
March 2021 to August 2021
Route calls, assist patients over the phone, callers with order status. Process DME orders . Demonstrate exceptional customer service skills, with both internal and external utilize proper telephone and email techniques and etiquette, demonstrating respect and compassion every patients. Bilingual speak English and Spanish very Fluent.
Stocker/Customer Service Associate
People Ready / True Blue Inc - Seabrook, NH
January 2018 to June 2020
I worked at U mass Lowell College as a chef cooking and preparing food for all the college students. Lots of customer service and serving cooking and sanitizing as i go thru my day and constantly cooking. I also worked for Walmart freight zoning putting away merchandise customer service. Rework Coordinator
F&M Plastics - Lemonister
December 2015 to April 2017
Job duties picking up work order getting merchandise setting up the team. Translating to the crews making sure production goes out what expected.
Cashier/Customer Service Rep
Sally Beauty Supply - Houston, TX
June 2013 to June 2015
Assisted customers with hair products etc. Knowledgeable of products Rang up and cashed out customers; credit cards, cash or checks. Balanced draw at the end of the day. Bank deposits, stocking shelves, ensured cleanliness of store. Medical Biller/Coder
Acs Inc - Houston, TX
July 2012 to January 2013
Contract with the ambulance services for the city of Houston, large volume billing. Ability to read and interpret Obs, and face sheets medical facilities. Verification of insurance (Medicaid as well as other insurances). Worked with Medisoft software to look up patients's demographic information. Driver
Pacesetters Personnel Services - Houston, TX
January 2011 to July 2012
Established and maintain excellent customer relationships. Attended and participated in all driver safety meetings. Picked up incoming stock ad delivered materials to designated locations. Submitted all delivery documentations in a timely manner. Receptiontist/Security
Houston Heights Towers - Houston, TX
October 2009 to June 2011
Checked all doors, making sure restrooms were updated, checking the basement to ensure the safety of the elderly tenants. Making frequents rounds to ensure that all doors were locked on premise grounds. Answering incoming calls and responding to emergency alerts, following strict protocols. Respond to maintenance requests for elderly when needed. Maid
Maid in the Shade - Houston, TX
January 2008 to April 2010
cleaning homes, special contracts, making sure homes were detailed to client expectations clean bathrooms, bedrooms, kitchens whatever the clients ask for we did we were a 2 woman job we were fast and detailed and professional.
Customer Service Representive
Credit Control Services - North Andover, MA
April 2007 to November 2007
Worked inbound call center answering inquires and resolving issues for customers via phone. Performed on a daily basis multiple phone tasks on hundreds of phone interacts. Ensured payments were made on time. Documented via computer all transactions. Medical Biller Represenstive
Automated medical solutions - Salem, NH
September 2005 to April 2007
Performed on a daily basis checking batches for errors. Called clients to retrieve missing information.
Worked with Microsoft software and responded to emails in a timely manner. Entered data correcting information on the patient charge sheet. Medical Record File Clerk
Greater Lawrence Family Health Center - Lawrence, MA August 2004 to August 2005
Assisted office in catching up with a six month log. Setup The Hippa 1500 set and Managed EOB's making sure they were sent out quickly. Managed bills and data entry.
Experienced in the use of the cpts codes, hospital codes, nursing home codes, and the evaluation of managed codes.
Education
Diploma in Academics
Lawrence High School - Lawrence, MA
1986 to 1994
Skills
• Type 45 Wpm (10+ years)
• 10 Key By Touch (8 years)
• Clerical (9 years)
• Medical Billing (8 years)
• Medical Records (1 year)
• Data Entry
• Office Experience
• Customer Service
• Medical Coding
• HIPAA
• Residential Cleaning
• Translation
• Medical Coding
• Medical Scheduling
• Residential Cleaning
• Translation
• HIPAA
• CPT Coding
• ICD-9
• Hospital Experience
• Medical Receptionist
• Spanish
• English
• Sales Experience
• Insurance Verification
• EMR Systems
• Medical Terminology
• Retail sales
• Medical Office Experience
• Patient Care
• Time management
• Front desk
• Phone etiquette
• Microsoft Office
• Assembly
• Manufacturing
• ICD-10
• ICD Coding
• Computer literacy
• Sales
• Typing
• Accounts receivable
• Customer support
• Bilingual
• Communication skills
• Computer skills
• Clerical experience
• Medical records
• Medical terminology
• ICD-9
• HIPAA
• Clerical experience
• Typing
• Hospital experience
• Customer service
Languages
• Spanish - Fluent
Awards
Geek club
June 1994
Awarded with honors.
Certifications and Licenses
Medical Billing and Coding
February 2003 to Present
Microsoft Word
2001 to Present
Driver's License
Medical Coding Certification
Class E
Guard Card
Medical Billing Certification
Certified Coding Associate
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