Patient Care Customer Service
Resume:
Alberto Virgen *** San Marino Irvine CA *****
**********@*****.***
Objective
As a caring and cautious Electrocardiogram Technician (EKG) with a strong background in customer service, interpersonal skills, and direct patient care, I am dedicated to providing high-quality cardiac care in a hospital or cardiovascular center. With hands-on experience in caregiving, including specialized care for individuals with Alzheimer's and dementia, I bring a compassionate approach to patient interactions. I am eager to apply my skills in a dynamic healthcare setting to improve patient well-being and support diagnostic excellence in cardiac care.
Education
Gavilan College, 07/2011 (Gilroy, California, United States) Associates Degree in Cosmetology
Gavilan College, 12/2009 (Gilroy, California, United States) Associates Degree in Health Science
Work Experience
Caregiver at Raya’s Paradise, San Clemente, California 04/2023 - 11/2023
Delivered comprehensive care to patients with Alzheimer's and dementia, fostering a safe and supportive environment.
Managed a calendar of events, including medical appointments and in-house activities, to enhance patient engagement and wellbeing.
Assisted with daily living activities and medication management and ensured a clean living space for patients.
Demonstrated proficiency in mobility assistance, including using Hoyer Lifts for safe patient transfers.
Maintained effective communication, offering emotional support and engaging in therapeutic activities to promote mental health.
Implemented safety measures for fall prevention and ensured a hazard-free living environment for patients.
Self-Employed Hairstylist & Salon Owner, Campbell & Ladera Ranch, California 02/2013 - Present
Excel in delivering personalized styling and reparative hair treatments, applying meticulous attention to detail and a patient-centric approach to wellness and self-care.
Leverage extensive knowledge in cosmetology to advise clients on hair health, demonstrating a commitment to overall wellbeing.
Specialized in catering to the unique needs of Silicon Valley professionals, managing vendor accounts to ensure the delivery of top-quality products and optimal pricing strategies.
Developed and maintained strong professional relationships, enhancing client satisfaction and loyalty through exceptional service.
Managed business operations, including inventory control of daily-use supplies and equipment, showcasing my organizational and administrative skills.
Oversaw basic accounting and financial management, highlighting my ability to handle multiple facets of business operations efficiently.
Caregiver, Comfort Care Services, Campbell, California 02/2010 – 11/2010
Delivered comprehensive patient care, including medication administration, blood pressure monitoring, and support with dialysis treatments.
Assisted with all aspects of daily living activities, ensuring patient comfort and maintaining dignity in care.
Implemented safety measures for fall prevention and managed medication schedules, reinforcing my commitment to patient safety and wellbeing.
Skills and Qualifications
Fluent in Spanish and English: Proficient in communicating with diverse patient's cultural backgrounds.
Patient Care and Safety: Skilled in creating a secure and caring environment for patients of all ages.
Interpersonal Skills: Effective communicator, capable of building trust and rapport with patients and their families.
Medical Knowledge: Solid foundation in health science, with a keen interest in cardiology and continuous learning.
Technical Proficiency: Eager to further developed expertise in EKG technology and cardiac diagnostic tools.
Certifications
EKG Technician Certification, National Workforce Career Association (NWCA) April 2024
EKG Technician Certification, Accredited Auburn University, June 2024
ECG Dysrhythmia Interpretation & Pharmacology Certification June 2024
American Heart Association Certification, BLS, CPR, and AED, Expires May 2026
American Red Cross Certification, Adult, Child and Baby First Aid/CPR/AED, Exp. April 2025
Cosmetology License CA, Board of Barbering and Cosmetology, Expires July 2025
Barbering License CA, Board of Barbering and Cosmetology, Expires July 2025
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