Customer Service Call Center
Resume:
Tiffany Thompson
Seneca, SC *****
******************@*****.***
Qualified Customer Service Agent with five years in fast-paced customer service and call center environments.
Personable and professional under pressure. Customer Service excelling at customer satisfaction and retention. Pre
and post-sales support specialist. Flexible and hardworking in deadline-driven environments. Customer
Service driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences
through high-quality customer care. Excellent communicator with five years in a demanding call center
environment as a Customer Service Representative. Customer service professional seeking a management role.
Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and
computer capabilities. Customer Service with expertise in delivering support services and resolving customer
complaints. Trained in Microsoft. Friendly Sales Associate adept at working in diverse retail and customer service
environments. Patient and empathetic Customer Service with extensive background in conflict resolution and
customer care. Desires a Customer Service role.
Authorized to work in the US for any employer
Work Experience
Front Desk Receptionist
Prisma Health - Seneca, SC
November 2020 to Present
• Checking in patients
• Take upfront payments in registration
• Give patient check off list before all procedures
• Check Out Patients
• Call patients for appointment reminders for next day appointments
• Scanning medical insurance information
• Fax over medical records if needed
• Customer Service
• Patient satisfaction reviews
Patient Care Technician
Prisma Health - Seneca, SC
November 2015 to Present
• Take vital signs
• Give meds if needed
• Give patient daily baths
• Perform CPR
• Chart patient information
• communication with registered nurses
• Feed patients if needed
• communicate with Doctors
Janitor
SCHOOL DISTRICT OF OCONEE COUNTY - Seneca, SC
February 2019 to September 2021
Cleaning classrooms, cleaning bathrooms
Customer Service Agent
Days Inn - Seneca, SC
September 2011 to July 2013
11015 N.Radio Station Rd
Answered calls per day by addressing customer inquiries, solving problems and providing new product information.
Greeted customers entering the store to ascertain what each customer wanted or needed. Politely assisted customers in person and via telephone. Communicated with vendors regarding back order availability, future inventory and special orders. Provided an elevated customer experience to generate a loyal clientèle. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests. Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
Assisted customers with food selection, inquiries and order customization requests. Education
GED in Diploma
Seneca High School - Seneca, SC
August 1996 to May 1999
Skills
• Sales support
• Guest services (6 years)
• Account management (4 years)
• Computer skills (3 years)
• Salesforce
• Conflict management (4 years)
• CRM software
• Pricing
• Microsoft Outlook (7 years)
• Medical Records (5 years)
• Vital Signs (5 years)
• Administrative Experience (9 years)
• Hospital Experience
• Phlebotomy
Additional Information
Skills
Microsoft Office, Email, Computer Skills Certificate, Trusted key holder Typing Skills Certificate Creative problem solver
Exceptional communication skills MS Windows proficient Quick learner Strong client relations
Strong client relations Training development aptitude Credit card processing Cash flow management
Multi-line phone talent
Contact this candidate