Customer Service Nursing Assistant
Resume:
Jezenia Huertas-De Leon
Sierra Vista AZ 85635
*******.*******@*****.***
Work History
Work from home, customer service, answering high volume calls, worked in the Credit Department, had to check personal information such as social, addresses and credit scores for consumers and businesses to be able to upgrade or get services with Verizon. 2019-2019 Haven Health
CNA- Licensed Nursing Assistant. Delivered direct care to 18 or more patients per shift. Vitals, Bathing, feeding, toileting, and grooming. Catheters and tubes were clean and emptied. Cannulas changed weekly, oxygen tanks when empty. Made beds, made sure rooms were clean. Medical equipment setup. Call lights were answered. Mental and Behavioral residents were always in their room by a set time, and nothing was available for them to hurt themselves or others. Discuss major decisions, if residents passed away had to get them ready for funeral homes to pick up. Charted how my shift went, gave report to next CNA on duty. (Bilingual with residents and families) 2014-2019 Lawley Automotive
I worked in many departments, service, parts and accountant in business office. Duties maintaining my drawer, filing, stocking, sales and delivering parts, receiving checks or any income for deals, answer high volume calls, deal with insurance for body shop checks, broke down deals for every vehicle sold in the company, made sure they had all the documents needed to go to the bank. Submit aftermarket warranties if bought. I made sure had all credit bureaus turned in from finance, emailed managers for items on heat sheet, and called customers who had check holds, for vehicles they purchased. I was the only Bilingual Employee, so they contacted me if any questions or if called from outside the country.
2007-2010 Victoria Secret
Head floor supervisor Greeted customers in a timely fashion while quickly determining their needs. Engaged with customers in a sincere and friendly manner. Completed all cleaning, stocking and organizing tasks in assigned sales area. Prioritized helping customers over completing other routine tasks in the store. Receive merchandise. Summer of ROTC Automation Clerk
2003 I answered phones, Data entry, typed labels, fund site on TDY orders, filling and made copies.
2002-2006 Concession Worker, RNJ Concessions
I worked in customer service, food sales, responsible for inventory of products that was used at the end of shift and cash transactions.
Education
2005 Graduated from Spanaway Lake High School
Dec. 2005 International Air and Hospitality Academy 2019 CNA Certification
Computer Skills Microsoft Word, Microsoft Excel. Microsoft Power Point, Microsoft Outlook, Office Mate, Apollo Computer System, Res-Pak, Open Table, Dealer-Trak, Kick Nurse Charting, Dun and Bradstreet, all credit bureaus,
Languages English and Spanish
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