Project Management Student Affairs

April Khlaifat

Arlington, VA

Cell 202-***-**** Email: *****.********.****@*****.***

Summary

I am a visionary with the ability to articulate ideas, thrive on change, and

draw new boundaries. Through effective communication, I can support

team achievements by creating guidelines for accomplishing results.

I am highly enthusiastic with the ability to provide professional guidance.

Education

Mutah University

December 2004 Bachelor of Arts English Literature

Analytical thinking, communication, and critical reading.

Critical writing skills in papers of varying lengths.

Disciplinary research knowledge.

Experience

TEKSCHOOL

Alexandria,Virginia

Admissions and Student Affairs Officer

January 2023 – present

I am a dynamic and dedicated Admissions and Student Affairs Officer with a proven track A record in managing admissions processes and enhancing the student experience. Skilled in utilizing project management tools such as Monday and Jira to streamline operations and improve efficiency. Committed to fostering a supportive environment for students and ensuring a smooth transition from admission to graduation.

Strong organizational and project management skills, with proficiency in utilizing Monday and Jira or similar project management tools.

Excellent interpersonal and communication skills, with the ability to interact effectively with diverse populations.

Demonstrated ability to work collaboratively in a team environment and build relationships with internal and external stakeholders.

Knowledge of relevant laws, regulations, and best practices in higher education admissions and student affairs.

Ability to analyze data and make data-driven decisions to improve processes and outcomes.

Commitment to diversity, equity, and inclusion, and ability to promote a welcoming and inclusive campus environment.

Allstate Auto Glass

Fairfax,Virginia

June 2020 – January 2023

Office Manager, Allstate Auto Glass

Managed a team of 15 technicians, overseeing their time management and attendance to ensure optimal productivity and operational efficiency.

Implemented strategies to match technicians with appropriate jobs, enhancing client satisfaction and experience.

Took proactive measures to ensure timely payment processing, contributing to improved financial operations and client relationships.

Led warehouse management operations, ensuring inventory levels aligned with company requirements and facilitating seamless supply chain operations.

Established and nurtured strong relationships with wholesale clients, addressing their business needs promptly and effectively, resulting in enhanced client satisfaction and increased business retention. Managed billing, wire transfers, shipments, and payments, demonstrating strong organizational skills and attention to detail while maintaining accurate financial records.

Wells Fargo Bank, N.A.

Alexandria, Virginia

February 2020 – June 2021

Lead Teller

Supervised a team of six tellers, providing guidance and support in daily operations, including transaction processing and customer service.

Conducted weekly follow-ups and monthly check-ins with teller team members to review performance, provide feedback, and address any concerns or development needs.

Facilitated training sessions for new tellers, ensuring they received comprehensive onboarding and were proficient in banking procedures, policies, and customer service standards.

Collaborated with branch management to implement strategies for enhancing team performance, productivity, and customer satisfaction.

Managed vault operations, including balancing, ordering supplies, and overseeing safe deposit box access for customers.

Maintained accurate records and documentation in compliance with regulatory requirements and internal policies.

Collaborated closely with Personal Bankers to identify customer needs and effectively refer them to appropriate banking services, while also assisting with daily transactions.

Cultivated strong relationships with clients by providing exceptional service, both in-branch and through guidance on mobile banking applications.

Managed vault operations, including balancing, organizing safe deposit box access for customers, and ordering necessary supplies and currency for the branch

Maintained meticulous organization and filing of paperwork to ensure compliance with regulatory requirements and efficient branch operations.

Personal banker advocate

As a Personal banker advocate I assisted customers to uncover their financial needs by offering checking and savings accounts.

Worked with limited supervision assisting Tellers withoverriding transactions to minimize fraud, ensuring all transactions are performed with following policy and procedures, audit cash drawers are within limits and balanced, verify all tasks are completed.

Ensured Tellers are successfully providing great rapport with customers and enjoy helping others while maintaining ethics, integrity, and embracing diversity.

Continued to provide outstanding customer service in between daily tasks and assisting Service and Branch Manager. Helping customers with all their needs and resolving any issues that arise.

Handled multiple tasks on a daily basis; such as, opening/closingbranch, ATM custodian, ordering US and Foreign currency, receive and verify cash from money center .

Wells Fargo

Birmingham, Alabama July

May 2017- February 2019

Teller

Processed customer transactions accurately and efficiently, including deposits, withdrawals, transfers, and payments.

Provided excellent customer service by addressing inquiries, resolving issues, and promoting banking products and services.

Balanced cash drawers and maintained accurate records of transactions in accordance with bank policies and procedures.

Adhered to security measures to prevent fraud and ensure the safety of customers' funds and personal information.

Assisted customers with account inquiries, account maintenance, and online banking services.

Promoted a positive and welcoming atmosphere in the branch by greeting customers and addressing their needs promptly.

Collaborated with team members to achieve branch goals and deliver exceptional service to customers.

Stayed updated on banking products, services, and procedures through ongoing training and professional development.

Managed and maintained automated teller machines (ATMs), ensuring optimal performance and functionality.

Conducted regular inspections and preventative maintenance on ATMs to identify and resolve technical issues promptly.

Loaded ATMs with cash and balanced cash levels to meet customer demand while minimizing risk of cash shortages or surpluses.

Monitored ATM transactions and reconciled cash deposits, withdrawals, and dispensed amounts to ensure accuracy and compliance with banking regulations.

Responded to customer inquiries and concerns related to ATMs, troubleshooting technical issues and providing assistance as needed.

Coordinated with vendors and service providers for ATM repairs, upgrades, and installations.

Maintained accurate records of ATM activity, including cash inventory, transaction logs, and maintenance reports.

Implemented security measures to safeguard ATMs against theft, vandalism, and fraudulent activity.

Stayed informed about industry trends and best practices in ATM management and security.

Belk

Birmingham, Alabama

October 2017 – May 2019

Team Operations Associate

Provided exceptional customer service by assisting customers with purchases and inquiries both in-store and at checkout lanes.

Conceptualized and executed visual merchandising ideas to enhance the presentation and appeal of products throughout the store.

Managed stock room operations, including organizing merchandise, cataloging inventory, and enforcing loss prevention policies to minimize shrinkage.

Facilitated the receiving process and ensured timely merchandising of stock across multiple Belk departments, optimizing product availability for customers.

Interests/Achievements

Languages: English and Arabic

Proficient in Microsoft Word, PowerPoint, Excel

Customer service oriented

Proficient in English and Arabic

Excellent computer skills

Manager/Team Leader

Ambitious

Data Entry Skills

Meeting deadlines

Organized

Multi-Tasker

Detail-Oriented

Contact this candidate