Ux Designer User Experience

N HAT NGUYEN

832-***-**** ***********@*****.*** Houston, TX Linkedin.com/in/nhat-nguyen22 nhat.myportfolio.com PROFESSIONAL SUMMARY

Dynamic UX/UI Lead with over 10 years of experience, including 4 years in leadership roles. Proven track record in human-centered design, increasing user engagement by 35% and conversion rates by 20%. Adept in stakeholder management, cross-functional team leadership, and mentoring junior designers. Skilled in Sketch, Figma, Adobe Creative Suite, HTML, Core Competencies:CSS, and JavaScript. : Human-Centered Design - Project Management - Strategic Planning -Team Leadership -Communication - Information Architecture - User Research & Analysis - Usability Testing - Prototyping -Visual Design EXPERIENCE

User Experience Lead December 2022 – Present

Tokio Marine HCC, Houston, TX

Increased product usability and customer satisfaction by 20% through strategic alignment of customer experience with product team goals. Owned overall responsibility for customer experience and led collaboration with stakeholders and experience owners to ensure effective communication.

• Engineered and drove application development through collaboration, prototyping, and usability testing, leading to a 30% improvement in product usability. Which improved design efficiency by 22%.

• Collaborated with Enterprise Architecture on buy-build-partner analysis, optimizing resource allocation and reducing costs by 15%.

• Conducted user research and data analysis, aligning designs with users' needs and business goals, which increased user engagement by 25%.

• Mentored junior designers & promoted best practices within the team, enhancing team productivity by 18%. Lead UX/UI Designer and Front-End Developer March 2021 – November 2022 Realty.com, Houston, TX

• Navigated closely with product managers, developers, and other stakeholders to integrate user experience considerations into the product development lifecycle, resulting in a 15% improvement in user satisfaction.

• Led the UX team in creating user-centered designs by understanding business requirements, user feedback, and usability metrics, improving design efficiency by 22%.

• Advocated with an agile team to migrate the legacy company website to JavaScript, Sass, HTML5, XML, web services, and WordPress, increasing website performance by 20%.

• Participated in user interface/acceptance testing, resolving issues that delayed launch or increased costs, reducing time-to-market by 20%

UX/UI Designer and Front-End Developer January 2019 – October 2020 Integrate Agency, Houston, TX

• Partnered closely with product managers, developers, and stakeholders to integrate user experience considerations throughout the product development lifecycle, resulting in a 15% increase in user satisfaction.

• Managed end-to-end web page development, from design through testing to production deployment, maintaining a 98% on-time delivery rate.

• Delivered comprehensive user research, usability testing, and competitor analysis to drive informed design decisions, leading to a 20% improvement in product usability.

• Developed single-page applications with JavaScript on a custom-built framework, optimizing load times by 25%. UX/UI Designer October 2018 – December 2018

Chemyx Inc, Stafford, TX

• Designed, created, and modified websites, enhancing user experience and increasing website traffic by 20%.

• Analyzed user needs to implement website content, graphics, performance, and capacity, resulting in a 25% improvement in website performance.

• Established and generated fully-interactive HTML prototypes and click-throughs for client presentations, mock-ups, and user-testing studies, enhancing client satisfaction by 20%.

• Built responsive desktop and mobile versions of websites/applications, improving cross-platform usability and increasing mobile traffic by 25%.

Lead UX/UI Designer and Front-End Developer August 2018 – December 2018 Luminare Inc, Houston, TX

• Facilitated the UI/UX design for the Sagitta mobile/tablet EMR application across iOS, RIM, Android, and Mobile Web platforms, enhancing user satisfaction by 20%.

• Organized, tailored, and moderated local and virtual user testing sessions based on personas and use cases, resulting in a 15% improvement in user engagement.

• Implemented mock-ups using Figma and Webflow for potential and existing clients, effectively demonstrating application integration and increasing client acquisition by 18%.

• Spearheaded front-end development using HTML, CSS, Less, and Bootstrap, enhancing website performance and responsiveness by 20%.

EDUCATION & CERTIFICATIONS

BS in Design User Experience / Lesley University Dec 2025 Foundations of User Experience UX Design / Coursera Dec 2022 Full Stack Developer & UX/UI Design Certification/ DigitalCrafts May 2018 Associates A.A.S, Science, General Art Studies / San Jacinto College, Houston, TX April 2016 Occupational Certificate in Art & Design / San Jacinto College April 2016 Certificate in Art & Design /San Jacinto College January 2014 High School Diploma / Pearland High School May 2009

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