Administrative Support Service Representative
Resume:
Emily K. McFadden
****************@*****.***
CAREER OBJECTIVE
I have 15 years of experience in administrative support and enjoy helping others. I’m self-motivated, take initiative and able to work both independently and with a team. I possess strong interpersonal skills, can multi-task, and proficient in Microsoft Office and Google applications.
PROFESSIONAL EXPERIENCE
Westerville City Schools, Westerville, Ohio 2017-Present
Head Secretary
Answer phones, greet and respond to all persons entering the school while ensuring safety
Enroll and withdraw students
Process purchase orders/ Building, Principal, Activity and Board Budgets
Process Deviation Reports/AESOP/Payroll
Responsible for creating the monthly school newsletter
Maintain school website on a weekly basis
Coordinate building rentals
Process and coordinate all fieldtrips with district approval and schedule bus transportation
Arrange monthly emergency drills and work closely with the Fire Marshall and the Police Department
Ohio Dominican University, Columbus, Ohio 2009 – 2017
Associate Registrar
Advised both students and faculty
Managed class registration, degree audits, and updates of student records
Evaluated transfer credits
Assisted in the maintenance of the university's system of student records
Ensured that all requirements have been met prior to graduation and that diplomas are factually correct
Assisted with Commencement, new student orientations, registration and catalog preparation
Apollo Group Partnership - Ohio Dominican University, Columbus, Ohio 2006 - 2009
Marketing Support Program Coordinator
Worked with all current and perspective students to assist them in getting accepted into their decided degree program by reviewing transcripts and working with admissions.
Responsible for preparing monthly reports for management that were used to make business decisions
Met with students on a regular basis in order to resolve any issues regarding the difficulty of the curriculum or any instructor related issues for purposes of retention
Enrollment Counselor/Analyst 2004-2006
Called upon prospective students to meet in person to discuss the benefits of choosing the ODU LEAD program over other competitive degree programs
Developed relationships and networked with local businesses’ in order to market the LEAD program to their employees
Worked with existing students to in order to get qualified referrals
Telhio Credit Union, Columbus, Ohio 2002 -2004
Member Service Representative /Vault Coordinator
Member Service Representative
Worked with members by phone and email in order resolve concerns or to answer questions regarding all aspects of their banking needs
Was responsible for facilitating the training with new and current employees in the call center
Found opportunities to increase sales by cross-selling of bank products to both new and existing members
Vault Coordinator
Was responsible for managing and auditing three branch vaults with an average of $5 million dollars
Conducted sales and transaction training for the bank tellers as well as auditing their cash drawers on a monthly basis
Worked with the Federal Reserve in both buying and selling monies in order to keep with the required reserves
EDUCATION
Ohio Dominican University Columbus, OH
BS, Business Administration; concentration in Management.
Certified by the American Red Cross in CPR/AED
Currently licensed in the state of Ohio- Foster to adopt; BCI and FBI cleared
PROFESSIONAL DEVELOPMENT ACTIVITIES
Area Administrator for the Annual Fund Faculty-Staff Campaign
Staff Social Committee
ACT Staff Development Committee
Miscellaneous Volunteer Activities within the Ohio Dominican University
Member of the ODU Alumni Association
Worked with the Westerville Police Dept. on Active Shooter Response Training
Certification in Bullying and Administer Medicine in the Clinic
References available upon request
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