Customer Service Representative
Resume:
William Barker
Henrico County, VA
************@*****.***
Proven skills in delivering training, performing evaluations and maintaining records. Strong attention to detail with organized nature. Superior work ethic with strong focus on safety. Personable and meticulous leadership professional with over 10 years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Customer- oriented and energetic team player with expertise in customer relationship management, conflict resolution, safety protocol, regulatory compliance and time management. A dependable and courteous self-starter seeking to leverage background into a sports management or scouting role with a progressive organization.
Authorized to work in the US for any employer
Work Experience
Plumber
Atlantic Constructors, Inc. - Richmond, VA
January 2023 to Present
Military Police Officer
US Army
September 2009 to September 2020
• Executed on-time project management of complex issues for senior leadership.
• Exceeded specific team goals and resolved issues by partnering with colleagues to share and implement service initiatives.
• Mitigated risk with immediate emergency response security.
• Managed receipt, storage and issue of ammunition processes.
• Monitored and investigated suspicious persons and situations and unusual activities.
• Maximized data collection accuracy scores, recorded, stored and analyzed security information with zero discrepancies.
• Facilitated conflict-resolution by implementing protocols and investigating issues through resolution.
• Managed all physical and security technology programs, including CCTV, access control, security lighting, gate systems and incident management systems.
• Provided fast and accurate emergency response to injured teammates, providing first aid and Buddy Care.
• Provided 24-hour armed internal security for multiple events by monitoring security equipment and operational logbooks to control building access.
• Instructed personnel on ways to reduce environmental hazards and proper use of PPE.
• Diffused hostile situations with effective negotiation techniques.
• Managed police operations around-the-clock, including law enforcement, criminal investigations, safety protocols and civil disturbances.
• Led diverse training simulations to prepare teams for combat and emergency situations.
• Assured consistent quality control through development of spreadsheets, item lists and other documents to track materials in company inventory.
• Authored daily activity, incident, safety, repair and irregularity reports including equipment and property damage, theft, unauthorized presence or unusual occurrences.
• Attained staff feedback to deliver information to superiors for corrective action.
• Executed on-time, under-budget project management on complex issues.
• Enforced military laws and regulations.
Customer Service Associate
Regal Entertainment - Richmond, VA
March 2008 to June 2009
• Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
• Educated customers on special pricing opportunities and company offerings.
• Documented conversations with customers to track requests, problems and solutions.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Fielded customer complaints and queries, fast-tracking them for problem resolution.
• Escalated customer concerns, store issues and inventory requirements to supervisors. Education
High School Diploma
Henrico High School - Richmond, VA
June 2009
Skills
• Vehicle inspections
• Data evaluation
• Safe weapons usage
• Suspect interviewing
• Emergency call response
• Crime scene management
• Investigation documentation
• Counterterrorism
• Traffic patrol
• Customer service
• Investigative tools
• Electronic and stationary surveillance
• Crime prevention
• Conflict resolution techniques
• Evidence preservation
• Hazard analysis and risk control
• CCTV
• Customer Relationship Management
• Law Enforcement
• Project Management
• Security
• Equipment Repair
• Sales support
Military Service
Branch: United States Army
Rank: Sergeant
Certifications and Licenses
Secret Clearance
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