Collection Specialist Workforce Management

GERALD SARZUELO

ADDRESS: **** ***** ******, *** **** CA 95129 · CONTACT NO.: 669-***-****

EMAIL: ***************@*****.***

OBJECTIVE

To gain knowledge and skills in establishment that will develop my personality more, and enhance my working capability and to be able to join an organization where hard work will be well rewarded and where career advancement will always be a possibility. EXPERIENCES

MAY 2023 – JULY 2024

WORKFORCE SPECIALIST I, VXI GLOBAL SOLUTIONS- PHILIPPINES Analyze workforce data and trends to recommend and implement improvements in recruitment, retention, and employee engagement. Participate in strategic planning initiatives related to workforce management and organizational development. OCT 2018 – JAN 2023

COLLECTION SPECIALIST/SERVICE DISPATCH, CONCENTRIX- PHILIPPINES Contact customers regarding overdue accounts and facilitate timely payment. Negotiate payment plans and settlements with customers to resolve outstanding balances. Maintain accurate records of collection activities and update account information as needed. Receive service requests from customers and enter them into the dispatch system. JAN 2018 – JUNE 2018

WAITER/BARTENDER, PAPPA ROTI- DUBAI, UAE

Greet and seat customers in a friendly and professional manner. Serve food and drinks to guests promptly and accurately. Ensure tables are clean and tidy, and reset them for the next guests. ollaborate with kitchen and bar staff to ensure smooth operations. Prepare and serve alcoholic and non-alcoholic beverages according to recipes and customer preferences. Upsell additional products when appropriate and adhere to alcohol awareness procedures. DEC 2016– NOV 2017

ROOM SERVICE ATTENDANT, SHERATON JUMEIRAH BEACH RESORT- DUBAI, UAE Receive guest orders either via phone or in-person and provide menu recommendations. Ensure accuracy in taking food and beverage orders and confirm any special requests or dietary restrictions. Present orders to guests courteously and professionally, ensuring items are as ordered and properly garnished. Adhere to hygiene and food safety regulations while handling and serving food and beverages. Communicate effectively with kitchen and restaurant staff to coordinate orders and resolve any issues. Collaborate with housekeeping to ensure guest rooms are ready for service and maintain privacy and security protocols. APR 2015 – SEP 2015

USHER/PORTER, SM CINEMA- PHILIPPINES

2

Greet patrons as they enter the cinema, assist with ticket purchases, and provide information about showtimes and amenities. Monitor auditoriums during screenings to ensure a pleasant viewing experience and enforce theater policies. Monitor entrances and exits to maintain security and prevent unauthorized access. Collaborate with concession staff to ensure efficient operation during peak times. Work collaboratively with other ushers and theater staff to provide a cohesive and positive guest experience.

EDUCATION

OCTOBER 2014

ASSOCIATE HOTEL AND RESTAURANT MANAGEMENT

OUR LADY OF FATIMA UNIVERSITY- PHILIPPINES

SKILLS

• Can work in a different shift

• Hardworking, trustworthy, flexible

• Can do multi-tasking

• Time Management

• Knowledgeable about Microsoft office

• Communication skills

• Problem-Solving Abilities

• Compliance and Ethics

SEMINARS AND TRAINING ATTENDED

JAN 4 TO JAN 14 2022 BASIC TRAINING

(Personal Survival Technique, Fire Prevention and Fire Fighting, Elementary First Aid, Personal Safety and Social Responsibility) Globe Maritime Training Center

FEB 7, 2014 PRACTICUM ORIENTATION SEMINAR

Our Lady of Fatima University

Conducted by: Mr. Andrew Fernandez

MAR 2013 HOTEL FAMILIARIZATION

Pan Pacific Manila

Tagaytay Highlands, Tagaytay City

CHARACTER REFERENCE

Available upon request

If given a chance to work with your reputable company, I assure that I will discharge my duties and responsibilities with utmost sincerity and dedication. Gerald Sarzuelo

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