Customer Service Human Resource
Resume:
RICARDO VAILLANT
*****************@*****.***
OBJECTIVE
Enthusiastic, detail-oriented with healthcare background in coordinating medical staff with the ability to establish priorities and relish challenges head-on. Career Overview
With an overall 8 years of experience in customer service I have a great advance in customer relations. I have been a part of an ambitious management team for 8 years where we utilize the concept of putting our customers first. I am an excellent communicator with 5+ years of experience working with Human resource services Exceptional communication; Fluent in English, Creole, French. WORK EXPERIENCE
Support Staffing
• Provide assistance and Support to patients that need help translating creole to English.
• Supporting and assisting guests residing in shelter.
• The ability to support and explain clearly the rules/regulations
• Helping clients reach out to their love ones.
SnapNurse Covid-19 Vaccine Non-Clinical Site Lead
California
● Validates that all supplies, IT and infrastructure needed are obtained to facilitate
● Appropriate staging of site
● Direct and assist team with set up and break down each vaccine location
● Lead huddle and debrief to ensure all team members are informed
● Workflow and operating procedures
● Triage staffing issues in real time at site
● Participate in daily check-in call and weigh in on any operational /clinical. 03/2022-12/2022 Nuwest staffing
03/2021-10/2021
08/2021-02/2022 AMI HEALTHCARE STAFFING
● Responsible for interviewing individuals who have tested positive for COVID-19
● Notifying their close contacts
● Obtaining Information through interviews
● Provide education and answer questions about COVID-19 for cases and contacts
● Follow-up with workplaces, schools, childcares, etc. to provide education about COVID- 19 when there are exposures.
Krucial Staffing Emergency Management On-Site
New York City, New York
● Serve as Krucial Corporate Representative
● Point of contact for field staff
● Maintain accurate records of staff and distribute daily reports on staff activity
● Manage onboarding of field staff
● Manage timesheet approvals and shift changes
Provide emotional and meaningful support to the staff when necessary 04/2016 -02/2020. Florida Department of children and families
• Human Services Worker.
• Assisting with enrichment activities and supporting the treatment, Psychiatric rehabilitation, stabilization of recovery of people with mental illness.
• As a Services Worker you will treat people in a respectful manner that preserves their dignity and rights and maintain a professional caregiver relationship with people served 07/2012 - 03//2016 HIV/AIDS Head Counselor and STI Case Worker
● Revitalized safety training programs, standards, and participation and achieved ZERO lost time injuries during the peak season.
● Oversee daily operations of the transportation safety program to ensure compliance with company, federal, state and local standards.
● Responded to crisis situations, facility issues, and behavioral concerns 03/2020-11/2020
● Integrate policies between the Safety Department, Environmental, Human Resources, IT and Compliance.
● Included the environmental clean-up and make-ready for sale of the Fusion, Inc., facility.
● Organize job safety programs, attend safety job meetings, record keeping log, and pre-job checklist with supervision project managers.
LEADERSHIP/ACCOLADES:
Mentored rookie athletes and led team workouts.
Volunteer at the homeless shelters to help feed the homeless Member, National Honor Society, 2010-2011. An organization to enhance students networking abilities through various community service projects and giving back to the community. Executive Council, Student Government Association. An organization that solves problems throughout the school helps the community and plans many school activities. Honor Society: An organization that prepares students for their future by preparing them for the work force and participating in a variety of community service. Member, Business Professionals of America, an organization that prepares students for their future career in business fields.
SKILLS:
Devoted to meeting deadlines Filing
Professional phone manner Neat and orderly
Leadership experience Familiar with Microsoft
Office
Strong willed Courteous demeanor
Fast learner Training development
Store maintenance Inventory control
Telephone inquiries Customer service
Adaptability Strong organizational skills
Creative problem solver Listening skills
MS Windows proficient Energetic
Fact finding research Data collecting
Excellent multi-task ability
Certificates
BLS/CPR
FEMA 100,200,700, &800
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