Store Manager Medical Billing

Amanda Lawhon

Friendship, TN ***** 731-***-**** ************@*****.***

Healthcare and Business

PROFESSIONAL PROFILE

● Dedicated and detail-oriented Medical Billing and Coding student with a strong foundation in healthcare administration and a background in retail management.

● Skilled in ensuring accurate and timely coding of medical procedures and diagnoses to optimize reimbursement.

● Adept at multitasking in fast-paced environments while maintaining a high level of accuracy and confidentiality.

CORE COMPETENCIES

Insurance Verification Third Party Payers Data Management Compliance Basic Medical Terminology Editing Communication Proofing Active Listening Persuasive Collaboration Self-motivation Problem Solving Negotiation Remittance Denials Approval Collections Procedures/Processes Patient Relations Credentialing

EDUCATION

DeVry University, Chicago, IL

Certificate in Applied Science & Business Expected June. 2024

Key Coursework: Basic Medical Terminology, Information Processes, Introduction to business and finance, and Information Systems, Fundamentals of Applied Science

EXPERIENCE

CSR/ Insurance Agent

S.N.Anthony Ripley TN May 2024 - Present

● Assist underwriters in assessing risks and evaluating insurance applications, providing necessary documentation and information to facilitate timely policy approvals.

● Build strong rapport with clients, providing personalized service and addressing inquiries related to insurance policies, claims, and coverage options, resulting in a 95% customer satisfaction rating.

● Facilitat claims handling process by documenting claims information, liaising between clients and insurance adjusters, and expediting claim resolutions, maintaining a claims closure rate of 90% within designated timelines.

Store Manager

Dollar General Store Dyersburg, TN November 2023 - March 2024

● Recruited, trained, and supervised a team of 20+ employees, fostering a positive work environment that resulted in a 25% decrease in turnover and improved employee satisfaction.

● Managed store budget, expenses, and payroll, achieving a 10% reduction in operating costs while maintaining operational efficiency.

● Controlled inventory levels and merchandise assortment, reducing excess stock by 20% through strategic ordering and efficient inventory management practices.

Assistant Store Manager

Ollies Dyersburg, TN June 2023 - September 2023

● Fostered a customer-centric environment by resolving escalated customer issues promptly and implementing feedback-driven improvements that enhanced overall customer satisfaction scores.

● Assisted in budget planning and cost control measures, achieving a 10% reduction in operational expenses while maintaining service levels.

● Provided administrative support to the store manager, including scheduling, payroll processing, and reporting.

Assistant Manager

Marshals Jackson, TN September 2007 - March 2017

● Directed daily operations of a high-volume retail store, overseeing a team of 15+ employees to ensure seamless customer service and efficient store functioning.

● Inventoried stock reducing excess stock through effective merchandising, inventory analysis, and strategic ordering.

● Ensured compliance with company policies and procedures, as well as safety regulations, maintaining a zero-incident workplace.

Contact this candidate